L1 Service Desk Specialist

1 Day ago • 1-3 Years

About the job

Summary_{By Outscal}

L1 Service Desk Specialist role requires 1-3 years of IT experience, expertise in supporting end-user devices, Windows 10-11, MacOS, and Linux administration. Knowledge of endpoint security, Active Directory, SCCM, and VPN is essential.

Growe welcomes those who are excited to:

Be the first point of contact through the helpdesk tool;
Make a first level of technical investigations for all issues observed in Monitoring/Customer incident requests;
Fix known issues or apply workarounds based on documented procedures;
Create and update procedures documentation;
Escalate issues to 2nd and 3rd line of support;
Provide support and troubleshooting on various computer hardware and software issues and solidly understand Infrastructure, Systems, Server, and Network Support.

We need your professional experience:

At least 1-3 years of IT experience;
Experience in supporting end-user devices in an enterprise desktop environment;
Windows 10-11, MacOS, Linux(desirable) administration;
Understanding of endpoint security (patch management, anti-virus, encryption);
Basic experience with end-user infrastructure systems such as Active Directory, SCCM, and VPN;
Basic knowledge of / experience with Task Management Systems;
Intermediate English.

We appreciate if you have those personal features:

Proven analytical, troubleshooting, and problem-solving skills;
Good communication skills;
Proven ability to multitask, effectively determine priorities, and meet SLA’s.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

growe

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Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.

Check out our vacancies and join our growing team of opportunities unlockers.

Let's grow together!