Lead Logistics - Process Expert

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

Operation handling:

Attend to export- or import-specific processes as assigned in the team:

Export-specific processes 

• Complete booking process, complying with SLAs and global process design  
• Conduct Vessel reconciliation and manifest process as per process design   
• Facilitate completion of documentation and invoicing process.  
• Support with proactive activities that facilitate documentation and cargo release  
• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms

Import-specific processes 

• Complete import process, complying with SLAs and global process design.
• Execute pre-arrival and import manifest process.
• Facilitate completion of documentation process, closing of open export tasks.
• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.

Other Responsibilities

Resolve daily issues and adhoc cases, escalate where needed.

Propose solution and options to customers, support customers/other teams to resolve issues and exception handling.

Initiative to improve daily operation, both in productivity and work quality.

Other relevant tasks/projects assigned by leaders.

Qualification/s:

• Graduated from relevant majors in Logistics/Supply Chain/Business or Language (Thai, Khmer, Burmese,..) major.
• 1 year of working experience in SCM/OCE freight industry.
• Minimum 6 months internship experience in Logistics and Shipping industry.
• Influent Microsoft office (excel, power point, outlook, ...)
• Influent English, both in speaking and writing. Thai, Khmer language knowledge is a plus.
• Strong communication both in writing and speaking
• Passion in working with process and customers, with a careful sense.
• Strong customer centricity mindset
• Proactive and quick learning, strong mind of improvement.
• Team player, can coordinate with team mate for common goals.
• Power BI, automation application understanding is a plus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.