LiveOps Specialist - Monopoly GO!
Job Summary
Job Description
As a LiveOps Specialist for Monopoly GO!, you'll execute live operations campaigns using in-house tools, ensuring error-free releases through QA. You'll collaborate with various teams (Production, QA, Art, Economy) in the US and Spain, manage customer communication channels (in-app messages, push notifications), and conduct A/B testing. Responsibilities include monitoring live events, investigating issues, improving processes, and collaborating on projects. The ideal candidate is detail-oriented, possesses strong problem-solving and communication skills, and has a passion for enhancing player experiences. Experience with complex tools and programming is a plus.
Must have:
- Execute LiveOps campaigns
- QA testing and validation
- Manage customer communication
- A/B testing setup
- Process improvement
- Collaboration with multiple teams
Good to have:
- Previous QA, programming, or IT experience
- Interest in mobile games
Perks:
- Healthcare benefits
- Retirement benefits
- Pet insurance
- Paid holidays
- Scopely free days
- Unlimited paid time-off
- Equity
- Bonus
2 skills required
Job Details
Description
Scopely is looking for a LiveOps Specialist to join our Monopoly GO! team.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Monopoly GO! is our new casual game and a key franchise that has just become Scopely’s largest game, enjoyed by millions of players. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.
What You Will Do
As a LiveOps Specialist, you will be joining a growing LiveOps team, where you will help to deliver a top-class user experience through targeted campaigns. You will own the execution of the LiveOps events and offers, be responsible for campaign validation through QA to ensure error-free release and closely work with other teams across the business.
- Execute LiveOps campaigns using bespoke in-house tools.
- Work with other teams to test functionality pre-release to ensure error-free execution.
- Monitor the live events and investigate any issues.
- Manage customer communication channels (in-app messages & push notifications) using relevant segmentation for maximum impact.
- Manage the AB testing setups.
- Improve processes and raise tool or feature improvement requests.
- Collaborate on tasks and projects with teams based in Spain and the United States - including Production, QA, Art and Economy.
What We Are Looking For
- An ability to work with a wide range of stakeholders, from QA to analytics to art to product.
- Clear verbal and written communication skills.
- An ability to own, build and iterate functions and processes.
- An ability to proactively identify risks and make changes when necessary with an appropriate sense of urgency.
- Problem-solving skills and an ability to apply logical thinking to encountered issues to find workarounds when necessary.
- Customer-centric approach and passion for improving the player experiences.
- To be detail-oriented with focus on delivering results.
- Good technical skills and ability to use high complexity tools or programs (previous QA, programming or IT experience is desirable).
- An interest in games, particularly mobile games is a plus!
- Creativity. You’ll have to make the leap from understanding what’s going on to brainstorming ways to improve it. Ultimately, success is about implementing campaigns and events that have a big impact on our users.
For candidates in CA, CO, NJ, NY and WA, the annual salary range is $77,300 - $113,400 plus equity, bonus and benefits including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time-off. Base pay offered may vary depending on job-related knowledge, skills, and experience.
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com.
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