Luxury Retail Specialist
Job Summary
Job Description
The Luxury Retail Specialist role at FASHIONPHILE involves delivering an exceptional client experience and achieving sales targets through a client-centric approach. Responsibilities include providing excellent customer service, managing inquiries, scheduling appointments, and facilitating drop-offs. The role also involves clienteling activities to meet sales goals. The specialist is expected to adhere to inventory guidelines and execute daily opening and closing procedures with precision. The position offers a base rate plus uncapped commission.
Must have:
- Extensive experience in customer service and sales.
- Excellent client service and communication skills.
- Ability to nurture long-lasting customer relationships.
- Tech savvy with ability to work with tech devices.
- Strong attention to detail and self-motivation.
- Comfortable with flexible work schedule.
Good to have:
- Knowledge of high-end luxury handbags and accessories.
- Knowledge of Salesforce
Perks:
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
3 skills required
Job Details
This role is eligible for base rate + UNCAPPED commission. Enjoy the potential for unlimited earnings!
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity:
FASHIONPHILE is seeking a Full-Time Luxury Sales Specialist for our Austin, TX (Domain) location. As a member of our team, you will play a vital role in delivering an exceptional client experience. You'll embody our company's mission and vision while achieving sales targets through a client-centric approach. Flexibility to work traditional retail days/hours, including weekends, evenings, and holidays, is required. Responsibilities include:
- Delivering a best-in-class luxury experience, encompassing a warm welcome, facility tour, iPad setup, and ongoing support throughout the shopping and selling journey (Success is measured by established conversion and client satisfaction metrics).
- Engaging in clienteling activities to meet sales goals, including outreach to previous week's appointments, BOPS, SF Scheduler follow-ups, and targeted online clients. You'll cultivate and maintain a personal client base through consistent relationship-building efforts.
- Adhering to inventory guidelines, maintaining visual standards, and executing daily opening and closing procedures with precision.
- Providing exceptional service by managing phone inquiries, greeting clients, scheduling appointments, and facilitating drop-offs.
- Completing other assigned duties as needed.
What We’re Looking For:
- Extensive experience in customer service and sales within the retail sector
- Excellent client service and communication skills
- Demonstrated ability to establish and nurture long-lasting customer relationships
- Tech savvy with the ability to work with multiple tech devices, google drive and apple products
- Strong attention to detail and self-motivation
- Comfortable with flexible work schedule to meet the needs of the business
- Nice to Have: Knowledge of high-end luxury handbags and accessories
- Nice to Have: Knowledge of Salesforce
What We Offer:
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
Pay Rate: This position begins at $15.00/HR for all New Hires into FASHIONPHILE's retail Austin, TX location + uncapped commission.
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