Job Description
Tesla seeks a Mobile Service Dispatcher in Utrecht to coordinate vehicle repairs, manage customer interactions, and optimize technician routing. Responsibilities include handling warranty claims, troubleshooting technical issues remotely or on-site, scheduling appointments, communicating service updates to customers (via phone, email, text), and resolving customer concerns. The ideal candidate excels in customer service, possesses strong communication skills in English and Dutch, and can efficiently manage multiple priorities in a fast-paced environment. Evening, weekend, and holiday work may be required. A valid Dutch driver's license with a clean driving record (minimum 2 years) is mandatory.
Good To Have:
- Automotive/technical background
- Knowledge of parts processes & warranties
Must Have:
- Excellent customer service skills
- Strong communication (English & Dutch)
- Technical aptitude & problem-solving
- Organizational & time-management skills
- Experience in a customer-facing role
- Valid Dutch driver's license (2+ years)
What to ExpectWhat You’ll DoWhat You’ll Bring
Tesla is looking for a Mobile Service Dispatcher to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
To succeed at Tesla, you must be energetic, highly organised, and work smart as well as have a passion for the Tesla brand.
- Coordinate repairs in accordance with new and used warranty guidelines and specifications
- Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
- Communicate with customers through text, calls, email or other internal communications to provide service status, scheduling updates, payments and answer questions
- Coordinate scheduling of customers to hour block windows to ensure maximum throughput and routing of mobile service technicians
- Respond to roadside requests to coordinate the servicing of customer vehicles.
- Plan with service leadership for any PTO, vehicle downtime/maintenance and adjustment of vehicles on road to meet/exceed customer demand
- Available to work on additional responsibilities as assigned to meet business needs
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical/ automotive environment
- Strong understanding of parts process, warranty, and ability to translate technical knowledge into customer friendly language both written and verbally
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Strong verbal and written communication skills over phone, email, and SMS, in English and Dutch.
- Ability to address and defuse difficult conversations and customer conflict
- Thrive in a fast-paced environment with multiple priorities while maintaining attention to detail
- Ability to work evening hours, weekends and holidays
- Valid driver’s license in the Netherlands, 2-year minimum driving record required with a clean driving history
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