Operations Engineer

1 Week ago • 2 Years + • Software Development & Engineering

Job Summary

Job Description

Syniverse is a global leader in connecting devices and networks, working with top banks, technology companies, and communication providers. The Operations Engineer provides technical solutions to complex problems, addressing day-to-day customer and application issues through analysis and research. This role involves installing, configuring, operating, and evolving common infrastructure like networks, servers, and cloud services, ensuring seamless connections and leading the world forward.
Must have:
  • Provide escalated technical support for complex technical issues.
  • Coordinate escalated support cases and lead internal/third-party resources.
  • Identify, analyze, and resolve assigned tickets using root cause analysis.
  • Install, monitor, maintain, support, and optimize production server hardware/software.
  • Participate in ticket review, providing severity/scope analysis, maintaining ownership.
  • Analyze metrics and identify reasons for achievements or deviations.
  • Action plan and execute for customer feedback.
  • Continuously monitor production servers (health, utilization, transfer rates, logs).
  • Monitor application health (file processing, data loading, scheduled tasks, reports, processes, dashboards, logs).
  • Use alarm monitoring tools, interpret conditions, resolve/escalate support.
  • Monitor, execute, and support production performance via benchmarking/research.
  • Perform error research based on warnings/errors in production logs.
  • Prioritize production issues by analyzing logs, database entries, and processes.
  • Perform User Acceptance Test in production environment and relevant error research.
Good to have:
  • Certification on operating systems and databases
  • Oracle certifications-OCP, OCA, SQL Server Certified Engineer
Perks:
  • competitive total compensation
  • flexible/remote work
  • inclusive, collaborative, and transparent organizational culture

Job Details

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud).

Some of What You'll Do

Scope of the Role:

  • Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities:

  • Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
  • Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution.
  • Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).
  • Install, monitor, maintain, support, and optimize all production server hardware and software.
  • Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.
  • Analyze metrics and identify the possible reasons for any achievements or deviations.
  • Action plan and execute for the feedback received from customers.
  • Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
  • Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
  • Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
  • Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
  • Error research based on the warnings, errors available in the production logs.
  • Prioritize the production issues by analyzing the logs, database entries and processes.
  • Perform User Acceptance Test in the production environment and perform relevant error research.

Experience, Education and Certification:

  • Bachelor degree in computer science, electronics or telecommunication or equivalent work experience.
  • 2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
  • Certification on operating systems and databases (Preferred)
  • Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer

Additional Requirements:

  • Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
  • Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

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About The Company

At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

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