Operations Manager (Proctoring), Duolingo English Test

1 Year ago • 4 Years + • $76,500 PA - $151,800 PA

Job Summary

Job Description

Operations Manager for Duolingo English Test, 4+ years experience, strong Google Sheets and analytical skills. Passion for education accessibility.
Must have:
  • Operations Management
  • Program Management
  • Stakeholder Communication
  • Google Sheets
Good to have:
  • Large Contractor Teams
  • Assessment Operations
  • Data Analytics
  • UI/UX
Perks:
  • Equity
  • World-Class Benefits

Job Details

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!

Duolingo is the world's most popular learning app. Beyond our core learning product, we also offer English proficiency testing with the Duolingo English Test, and are bringing new subjects into the Duolingo app, where people can develop their Math and Music skills.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

Help us transform the English proficiency test industry and work with a global workforce to make the Duolingo English Test a success!

We are hiring an Operations Manager to join our Duolingo English Test Proctoring Team and to work out of our Pittsburgh office. This is the ideal role for someone with general or people operations or project management experience who is excited to work and grow in a fast-paced, innovative environment.

You Will...

  • Manage projects that improve our quality and efficiency
  • Monitor operational processes and procedures to identify areas for improvement and implement solutions
  • Support team in executing daily tasks and addressing operational issues
  • Work out of the Pittsburgh office with the ability to work from home Mondays and Fridays
  • Be on call in the evenings, weekends, and holidays on a rotating basis

You Have...

  • 4+ years of operations and/or program management experience
  • Experience communicating between different groups of stakeholders
  • Strong Google Sheets and analytical skills
  • A passion for making education accessible to all

Exceptional Candidates Will Have...

  • Proven record working with large international contractor teams
  • Assessment operations background
  • Experience with data analytics and/or UI/UX

We invest in and support our Duos! This role is eligible for a robust compensation package of base salary, equity, and Duolingo’s world-class benefits. The starting base salary range for this role is, $76,500 - $151,800. Actual salary may vary based on level, work experience, performance, and other factors evaluated during the hiring process.


We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.

Take a peek at how we care for our employees' holistic well-being with our benefits here.

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.

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About The Company

Duolingo is the world’s most popular way to learn a language. Our mission is to develop the best education in the world and make it universally available.


Founded in 2011 by Luis von Ahn and Severin Hacker, Duolingo is the most downloaded education app in the history of the App Store and in 2019 became the top-grossing education app worldwide. The app has been awarded Apple's iPhone App of the Year and Android's Best of the Best.


Learning a new language used to be expensive; we believe it should be free. Over 1.2 billion people are learning a second language and most of them are learning English to improve their lives.


Learning a new language is hard; we believe it can be fun. We use bite-sized lessons that feel like playing a game to keep our learners motivated. 


With over 500 million learners we have unprecedented data insights on how people learn. Our teams of language learning scientists, machine learning engineers, and AI experts use this data to constantly improve our effectiveness. We’re building a future in which the highest-quality education is accessible to all. 


Duolingo has raised US $138 million from investors including Union Square Ventures, Capital G (formerly Google Capital), NewView Capital, Kleiner Perkins Caufield & Byers, Drive Capital, Ashton Kutcher and Tim Ferriss.


Duolingo has been named to: BuiltIn's Best Places to Work (2023), Fast Company Best Workplaces for Innovators (2022), Fast Company 10 Most Innovative Education Company (2022), Best Machine Learning Startups for by Glassdoor (2020), Forbes' "Next Billion Dollar Startups" (2019), CNBC's Disruptor 50 (2018, 2019), Fortune's "Change the World" list (2019), TIME Magazine's Genius Companies (2018), Fast Company's "Most Innovative Companies" (2017, 2018, 2020), Inc.'s "Best Places to Work" (2018), Entrepreneur's "Top Company Cultures" (2018).

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