Order Management Specialist, EMEA

This position is fully remote and requires candidates to be residing in and authorized to work in the EMEA region with preference given to those located in the United Kingdom. Candidates should be able to reliably attend meetings during US business hours when requested.

About this Role

Glorious is a lifestyle gaming hardware company, built by passionate enthusiasts on a mission to change the status quo of the gaming industry. Since 2014 we've provided gaming hardware and accessories engineered for elite-level performance, premium quality, and high-end aesthetics.

We are looking for an organized and experienced Order Management Specialist based in the EMEA region to join our Operations team. The ideal candidate will have experience receiving, entering, and monitoring B2B orders, as well as processing returns and exchanges. They will serve as a point of contact for all orders based in the EMEA and APAC regions, providing support in a timely and courteous manner.

This position reports to the Senior Manager of Order Management. The person in this role will work cross-collaboratively with our entire operations, logistics, and sales teams as well as externally with B2B customers based in the EMEA and APAC regions.

Compensation

The starting annual rate for this role is up to £33,500 depending on knowledge, skills, experience, education, and geographic location. Payment will be made in local currency.

Key Responsibilities

• Review EMEA and APAC customer purchase orders and contracts to verify accuracy and completeness
• Enter customer orders into the company’s order management system in a timely and accurate manner
• Work with the logistics team to ensure that orders are picked, packed, and shipped in a timely manner
• Monitor order statuses and proactively communicate updates to customers and internal stakeholders
• Serve as the primary point of contact for customers, sales teams, and other business units who have questions about orders, shipments, or returns
• Process returns and exchanges in accordance with company policy
• Resolve customer inquiries and complaints in a professional and courteous manner

• Residing and authorized to work in a country located in the EMEA region
• Access to a reliable high-speed internet connection
• Professional fluency in English; other languages are not required, but are a plus
• A bachelor’s degree in Logistics, Business Administration, or another relevant field, or equivalent combination of education and training
• 2+ years of experience in B2B order management, logistics, and/or customer service
• Working knowledge of import and export regulations in the EMEA and APAC regions
• Proficient with Microsoft Office/Google Workspace and NetSuite (or another ERP system), with the aptitude to learn new software and systems as required
• Exceptional organizational skills, time management skills, and attention to detail
• Ability to work independently for long periods of time without direct supervision
• Ability to collaborate with a remote team to meet deadlines, resolve issues, and collect information for customers
• Excellent written and verbal communication skills

• Truly remote-first environment

• Comprehensive health care coverage
• Paid time off and paid holidays
• Annual bonus opportunity
• Employee discount on Glorious purchases

About Glorious

Based in Dallas, TX, United States, Glorious has grown rapidly through the support of a community of gaming enthusiasts and professionals. Every new member of our team has a direct impact on shaping our future. Check out Boardsmith; build your custom keyboard!

Glorious offers the chance to work within an environment where you will have the freedom and flexibility to take the reins on your career. We invite you to become part of an amazing team dedicated to pushing the boundaries of possibility and shifting the gaming industry's status quo.

Learn more at https://www.gloriousgaming.com/

**We are a small, lean team; unfortunately we cannot answer all emails and LinkedIn messages.**