ORM Executive

11 Months ago • 1-2 Years • Editorial

Job Summary

Job Description

ORM Executive manages online reputation, answers customer queries on social platforms, tracks real-time issues, and creates content for diverse inquiries. Strong communication, time management, and attention to detail are essential.
Must have:
  • Online Reputation
  • Social Media
  • Communication Skills
  • Time Management
Good to have:
  • Content Creation
  • Problem Solving
  • Social Media Analytics
  • Customer Service

Job Details

Major Roles & Responsibilities:


⦁ Handling Online Reputation Management

⦁ Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content

⦁ Answering customer queries on all social platforms

⦁ Real Time tracking

⦁ Fast thinking individual who can create content on a variety of complaints, queries or requests.

⦁ Ability to propose logical solutions as well as communicate them clearly and effectively.

⦁ Sets processes in place for managing the key tasks.

⦁ Manages presence on social networking sites including Facebook, Twitter, Instagram, LinkedIn, Google+ and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.

⦁ Excellent overall writing skills in a number of different styles/tones

⦁ Impeccable spelling and grammar

⦁ Maintaining daily, weekly, monthly trackers

⦁ Servicing the client to ensure maximum satisfaction.


Skills Required:


⦁ Strong Communication & Time management skills

⦁ Strong attention to detail


Note - Candidates based in Mumbai are preferred



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