Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Parts Advisor

New South Wales, Australia (On-site)

Parts Advisor

1 Hour ago • 1-3 Years • Administrative • Undisclosed

About the job

1 skill required for this role

Add these skills to join the top 1% applicants for this job

-sap

Job Description

Tesla Motors seeks an experienced Parts Advisor for its Chatswood location. This role involves significant customer interaction, requiring excellent customer service and basic technical support. Responsibilities include answering phone calls and emails, managing parts inventory (receiving, picking, shipping, and transacting), accurately recording data in the DMS, handling customer orders, escalating issues to suppliers, maintaining records, providing shipment updates, and ensuring customer satisfaction. The position also entails maintaining the service center's cleanliness and managing multiple priorities effectively. A strong understanding of automotive repair, parts, and tools, experience with DMS systems (SAP, MS Office Suite), and 1-3 years in the automotive industry are essential. Travel may be required.

Must have:

Excellent customer service
Basic technical support
Automotive parts knowledge
DMS system proficiency
Inventory management
Data entry accuracy

Good to have:

Dealer automotive service experience

Perks:

Employee Stock Purchase Plan (ESPP)
Parental leave
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund
Bike to work allowance
Birthday Leave & Volunteer Leave

What to Expect

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.

The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
Return missed phone calls and emails promptly
Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
Accurately record parts transactions and data into Dealer Management System – attention to detail critical
Conduct Transactions w/ systems; walk customer through order and provide summary
Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
Maintain records of time, expenses and materials
Communicate estimated parts ship and arrival time, including regular updates.
Follow up with customer on parts order and ensure complete satisfaction with the order
Perform other related duties as assigned
Help maintain cleanliness of service centre
Effectively handle multiple priorities, organize workload, and meet deadlines

What You’ll Bring

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles
Experience in automotive equipment and servicing methods
DMS Systems, SAP, MS Office Suite
1-3 years’ experience in the automotive industry
Excellent oral and written communication skills as well as the ability to follow instructions required
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Maintain and perform top level professional integrity and appearance as a parts advisor
Dealer automotive service experience a plus

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%