Job Description
Tesla Motors seeks an experienced Parts Advisor in Chatswood to provide exceptional customer service and technical support for their electric vehicles. Responsibilities encompass handling customer inquiries (phone, email, in-person), managing parts inventory (receiving, picking, shipping, transactions), accurately recording data in the Dealer Management System (DMS), and ensuring timely order fulfillment. The role requires strong communication skills, automotive knowledge, proficiency with DMS systems and software (SAP, MS Office), and the ability to manage multiple priorities efficiently. Travel may be required as directed by management. This is a full-time position offering a competitive compensation package and benefits.
Good To Have:
- Dealer automotive service experience
- Knowledge of automotive repair techniques
Must Have:
- Excellent customer service skills
- Automotive parts knowledge
- DMS system proficiency
- Strong communication skills
- Inventory management experience
- Attention to detail
Perks:
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund
- Bike to work allowance
- Birthday Leave & Volunteer Leave
What to ExpectWhat You’ll Bring
Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.
What You’ll DoThe role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
- Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
- Return missed phone calls and emails promptly
- Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
- Accurately record parts transactions and data into Dealer Management System – attention to detail critical
- Conduct Transactions w/ systems; walk customer through order and provide summary
- Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
- Maintain records of time, expenses and materials
- Communicate estimated parts ship and arrival time, including regular updates.
- Follow up with customer on parts order and ensure complete satisfaction with the order
- Perform other related duties as assigned
- Help maintain cleanliness of service centre
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Experience in automotive equipment and servicing methods
- DMS Systems, SAP, MS Office Suite
- 1-3 years’ experience in the automotive industry
- Excellent oral and written communication skills as well as the ability to follow instructions required
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- Maintain and perform top level professional integrity and appearance as a parts advisor
- Dealer automotive service experience a plus
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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