People Experience Excellence Global Process Owner Specialist

10 Months ago • 7-7 Years

Operations

Job Description

As a People Experience Excellence Global Process Owner Specialist, you will play a crucial role in shaping the employee experience at Google. You will be responsible for designing and improving processes across the hire-to-retire lifecycle, ensuring efficiency, customer satisfaction, and a positive employee journey. You will collaborate closely with regional delivery teams to develop and maintain documentation, training materials, and knowledge management resources. This position requires a strong understanding of global operations and a proven track record in program or project management, people operations, and large-scale transformation projects. Your expertise in benefits programs and process/system design for program implementation will be invaluable in driving improvements and ensuring a seamless experience for employees.

Good To Have:

Experience in managing large-scale transformation projects
Experience in benefits programs and relevant process and system design
Subject matter expertise on global operations

Must Have:

Bachelor's degree or equivalent practical experience
7 years of experience in program or project management
7 years of experience in people operations
Experience in designing and improving processes
Experience in developing and maintaining documentation

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cross-functional

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in program or project management, or managing cross-functional or cross-team projects.
7 years of experience in people operations.

Preferred qualifications:

Experience in managing large-scale transformation projects.
Experience in benefits programs and relevant process and system design for program implementation.
Experience developing and maintaining reliable process documentation.

About the job

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Responsibilities

Serve as a process designer for our hire to retire portfolio of activities and projects.
Design process and program improvements to address business needs and improve efficiency and customer satisfaction. Design and plan the roll-out of service changes.
Develop subject matter expertise on the global operations within a variety of service areas, to facilitate meaningful and effective partner discussions.
Work closely with regional delivery teams to develop and maintain resource documentation, including process mapping, training materials and knowledge management with a consideration for global needs.
Advise partners on risks, dependencies, timing, or technology considerations supporting a multi-year service roadmap.