Player Support Specialist
Job Summary
Job Description
Player Support Specialist needed for mobile casual games. Strong communication, problem-solving, and game knowledge are essential.
Must have:
- Player Support
- Game Knowledge
- Problem Solving
- Communication Skills
Good to have:
- Community Management
- Data Analysis
- Issue Investigation
- Trend Identification
Perks:
- Team Collaboration
- Product Impact
Job Details
As a Player Support Specialist, you will be a part of our Customer Experience team which responds to millions of active users’ needs on a daily basis. You will manage ongoing support services for our games by responding to all types of player concerns and implementing solutions. We have compact teams that are working very autonomously and closely together. You will partner with other related teams to support our players in the best possible way.
If you are passionate and forward-looking in your approach to game support and community management, join our team to be the vital connection between our product development teams and end users!
Here’s what you’ll do
- Collect and process incoming player tickets and respond to their needs
- Identify opportunities to improve player support standards
- Build meaningful and trustful player relationships thanks to your proactive and results-driven approach
- Actively play our games and have expert level knowledge about them
- Find and investigate issues, patterns, and trends in player requests
- Analyze and report player behaviors and metrics to product teams regularly based on community feedback
- Collaborate closely with other teams to ensure there is an effective feedback loop between our players and the product teams
Desired skills and experiences
- Proficiency in both written and spoken English
- University Degree
- An interest in mobile casual games
Similar Jobs
Jagex
Cambridge, England, United Kingdom (On-Site)
• 10 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Worldwide
Get notifed when new similar jobs are uploaded
Customer Service Jobs
OKX
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
• 8 Months ago
OKX
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 8 Months ago
OKX
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 8 Months ago
OKX
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 8 Months ago
OKX
São Paulo, State Of São Paulo, Brazil (On-Site)
• 8 Months ago
OKX
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
• 8 Months ago
OKX
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 8 Months ago
Get notifed when new similar jobs are uploaded
