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Player Support Specialist with English (Part-time)

Masovian Voivodeship, Poland (Remote)

Player Support Specialist with English (Part-time)

6 Days ago • All levels

About the job

Summary

Testronic seeks a Player Support Specialist to provide excellent customer service to gamers. Responsibilities include handling customer inquiries via chat and email, providing solutions, ensuring resolution, identifying customer needs, building relationships, and achieving customer satisfaction. Fluency in English (C1/C2) is mandatory, and prior experience in a customer-facing role is essential. The position is part-time (0.8 FTE) with a casual contract and fully remote work from Poland.

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Must have:

Customer service experience
Fluent English (C1/C2)
Passion for video games
Problem-solving skills
Communication skills

Perks:

International environment
Friendly team
Remote work
Casual environment

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Description

Hello adventurer!

We need your help to make gamers' lives better and easier!
We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

Your day at work will consist of:

Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution,
Identifying and assessing customer needs, to achieve satisfaction,
Building friendly relationships and trust with customer accounts through open and interactive communication.

Sounds interesting? If yes, read on!

You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know English fluently (C1/C2) and be located in Poland.

What we offer:

International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic.
Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career.
Fully remote job.
Informal and casual environment, far from corporate standards.
Part-time role (0.8 FTE) and Casual contract.

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About The Company

Testronic

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Leaders in Quality Assurance, Localization Services, Player Support, Compliance, and Certification, Testronic offers end-to-end Testing and QA solutions for the games industry. We're hiring! Visit our Careers page for all our open positions: https://careers.testroniclabs.com/.

Testronic’s high standards have been protecting our clients and safeguarding the consumer experience since 1998. We ensure that our clients efficiently and securely deliver the highest quality consumer deliverables. Quality Matters to us. It has for 25 years.

If you're looking for Testronic Film & TV, it is now known as Giant Worldwide (https://www.linkedin.com/company/giantww/mycompany/)