Principal Customer Success Manager

As a Principal Customer Success Manager – Strategic Accounts, you will be at the center of ensuring a great experience for Egnyte’s largest, and most strategic, customers. You will do so by serving as an extension of your customers’ teams, and by coordinating and leading your Egnyte teammates to ensure your customers know they are at the center of everything you do, and that Egnyte does. You will couple your proactive and communicative nature with a hunger to learn and become an Egnyte subject matter expert, enabling your customers to experience tremendous value as a product of working with you and working with Egnyte.

WHAT YOU’LL DO:

• Engage with Egnyte’s largest and most strategic customers
• Develop multi-threaded, multi-level, relationships at these accounts (seeking and coordinating involvement between senior leaders at both the customer and Egnyte)
• Prepare and deliver impactful Business Reviews with your assigned accounts
• Effectively communicate where your accounts are realizing value and where your accounts could realize more value
• Stay up to date with the latest Egnyte functionality and enhancements, and communicate these developments effectively to the appropriate personas
• Coordinate internally to ensure your accounts are receiving the highest level of service and to enable Egnyte to improve from your customers’ feedback
• Identify, recommend, and assist with new use cases at your accounts
• Own a retention target for your assigned book of business

YOUR QUALIFICATIONS:

• Experienced: 7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers
• Enterprise Ready: 5+ years working with large, strategic, customers where you built relationships with multiple stakeholders
• Executive Presence: Can engage in executive-level conversations, reflecting well on Egnyte in the process
• Leadership: The ability and willingness to raise the bar of your colleagues by sharing perspective on what helps you perform at the high level you do
• Industrious: Willing to put in the work
• Communication: Excellent written and verbal communication skills
• Education: Bachelor’s degree or equivalent