Product Specialist - Table Games

Job Description

• Exercise discretion and independent judgment with respect to matters of significance
• Assist with adhering to expected lead times, achieving targeted installation dates and monitoring table game installations from the inception of the sales opportunity throughout the completion of the product installation
• Monitor market trends and competitive activity in relation to product development and customer demand
• Act as a resource to sales representatives in contract opportunities, proposals and customer service/follow-up
• Participate in product launches, gather user feedback, support sales enablement and assist with product enhancements
• Provide customer support and follow up correspondence when a more detailed understanding of table game products is required
• Provide product-specific information to our sales team and casino operators and continuously expand product knowledge to maintain expert status
• Forecast product placement quarterly including stretch goals, while keeping an eye on inventory levels and improving/streamlining processes to achieve those forecasts
• Work with installation teams to better understand customer operations and systems, incorporate front-end lessons to future product development
• Develop working relationships with high-level casino personnel, conduct product demos and aid sales with expert product knowledge
• Other duties assigned by management

• Bachelor’s degree or combination of experience and education required (7+ years preferred)
• Gaming industry experience preferable
• Technical aptitude, professional presentation skills, and superior customer service skills required.
•  Previous experience as a Product Specialist preferable
•  Ability to obtain required licensing documents and approvals for domestic travel.
•  Experience with MS Office products (Excel, Word, PPT, and Outlook)
•  Experience with communicating with vendors and customers frequently.
•  Ability to read, comprehend and interpret written and/or oral instructions.
•  Communication skills (listening, constructive feedback, conflict resolution, writing, presentation)
•  Ability to work collaboratively with cross-functional teams.
•  Strong analytical skills with the ability to analyze data
•  Must be at least 21 years old.
•  Travel required, up to 40%