Professional Services Delivery Director
Job Summary
Job Description
The Professional Services Delivery Director leads a global multi-cloud delivery practice using Azure, AWS, and GCP. Responsibilities include growing the practice globally, managing the P&L (revenue, margin, utilization), overseeing large-scale engagements, ensuring high-quality delivery and customer satisfaction, leading and developing a global team, and acting as a technical thought leader. This role requires strategic leadership, P&L management experience in building and scaling multi-cloud practices, deep expertise in multi-cloud solutions, and experience in delivering large-scale global engagements. The director will partner with sales and go-to-market teams, collaborate with cloud providers, and champion a culture of innovation and growth.
Must have:
- Grow multi-cloud delivery practice globally
- Manage P&L, revenue, margin, utilization
- Oversee large-scale, complex engagements
- Lead and develop a global team
- 10-15 years experience, 5+ years in management
- Expertise in Azure, AWS, GCP solutions
7 skills required
Job Details
Job Summary: As the Delivery Practice Leader, you will drive the success of a global multi-cloud delivery practice focused on leading-edge platform and application solutions powered by Azure, AWS, and GCP. This role requires a strategic leader who can build and scale a profitable business, and foster customer relationships across industries in addition to building next-gen leaders.
Key Responsibilities:
- Grow a multi-cloud delivery practice globally, offering solutions powered by Azure, AWS, and GCP to address diverse customer needs.
- Drive the execution of integrated business plan, balancing Racker-led and partner-led delivery models and setting and managing clear performance objectives.
- Serve as the P&L leader for the multi-cloud practice, with responsibility for revenue, margin, and utilization targets.
- Maintain forecasting accuracy and operational excellence for all delivery engagements.
- Represent the practice at the executive level, articulating strategy, growth metrics, and operational success to senior leadership and customers.
- Partner with field sales and go-to-market teams to build and harvest digital transformation and business innovation solutions.
- Collaborate with Azure, AWS, and GCP teams to build strategic initiatives, co-sell opportunities, and expand the business.
- Oversee the solutioning and delivery of large-scale, complex, multi-cloud engagements that deliver measurable business outcomes.
- Ensure high-quality delivery through a globally distributed delivery model, driving customer satisfaction and repeat business.
- Lead and inspire a global, cross-functional team of engineers, consultants, enterprise architects, and delivery managers.
- Build a world-class talent pipeline by attracting, developing, and retaining top professionals in cloud platforms, application development, and consulting.
- Champion a culture of innovation, inclusion, and professional growth across the practice.
- Act as a technical thought leader, driving innovation and serving as a trusted advisor to internal teams, customers, and partners.
Requirements:
- Bachelor’s degree in computer science, engineering, business, or related fields
- 10-15 years of relevant work experience and a minimum of 5 years in direct people management required.
- Proven P&L leadership experience in building and scaling multi-cloud practices, preferably within a consulting or systems integration organization.
- Broader understanding and expertise in Azure, AWS, and GCP solutions, including platform-native capabilities, cloud-native application development, and hybrid/multi-cloud strategies.
- Deep experience in delivering large-scale, global engagements across diverse industries with measurable business outcomes.
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
•The anticipated starting pay range for Colorado is: $161,000-$236,060.
•The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $171,400-$251,350.
•The anticipated starting pay range for California, New York City and Washington is: $187,500-$275,000.
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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