Job Description
- Financial Services experience
- Analytics and reporting
- Experience with other document composition tools
- 3+ years relevant experience
- Quadient Inspire Suite expertise
- Data processing & Layout Design
- Troubleshooting & 24/7 support
- ITIL process adherence
- Client communication
- VB/VBA, XML, XSLT, HTML, CSS, JavaScript, JSON
Project description
This project involves end-to-end, industry-specific Business Process Outsourcing (BPO) solutions tuned precisely to meet the needs of large volume, transaction-drive organizations. The areas include Customer relationship management services, Document processing services, Finance and Administration services, HR and payroll services.
Responsibilities
First-line support for production issues of a mission-critical application.
Ability to liaise with the Client on issues, changes, development cycles and planning the release content.
Provide 24/7 production support for the customers.
Troubleshooting and resolving technical issues with the Quadient templates/workflows.
Follow standard procedure to resolve incidents efficiently and update in SNOW/ similar tool.
Drive resolution of high-priority issues causing impacts to Bank’s IT systems.
Application of ITIL processes and procedures through planning and fulfilling appropriate support requirements.
Work to generate Quadient output and document scanning tools
which were designed using Quadient.
Transforming business requirements into technical solutions through Quadient and providing optimal solutions.
Compilation and generation of static and dynamic policy documents through Quadient.
Involve in Unit testing, System Testing, and User acceptance testing and also provided production support.
Providing Training/KT sessions for newcomers and about the new projects and customized tools created to interact with Quadient.
Maintain a thorough knowledge of the application, including business rules.
Contribute to the Development and maintenance of support documentation and processes
Strong communication skills
Collaborating with cross-functional team and contributing to the improvement of application performance and stability.
Meet and exceed customer satisfaction, resolution time, and response SLAs
Skills
Must have
3+ years of relevant experience
CCM document composition using Quadient suite
Inspire Interactive, Inspire Designer, Interactive Scalar
Extensive experience in data input, data-processing, Layout Design, Imposition and output modules of Quadient, Inspire Designer, Inspire Automation, Inspire Interactive, Inspire Scaler
Content Author and Empower
Experience in working in a global delivery model
Experience on Quadient Inspire automation and Interactive projects
Exposure to other Document composition tools would be added advantage
GMC Inspire applications estimation, design and testing
Coding and implementation support of printing technologies
Different input, output file formats and print file formats such as PDF, PS and HTML
Object oriented design and development
VB/VBA, XML, XSLT, HTML, CSS, JavaScript and JSON
Nice to have
Financial Services experience
Analytics and reporting
Other
Languages
English: C1 Advanced
Seniority
Regular
