Quality Control Manager
Job Summary
Job Description
The Quality Control Manager at gTech Ads will drive quality operations with vendor partners, contributing to workflow design for seamless customer experiences. Responsibilities include translating business requirements into measurable outcomes, analyzing market trends and financials to inform quality operations, and demonstrating strong stakeholder management in a global environment. The role requires balancing diverse perspectives for decision-making and influencing tool roadmaps through cross-functional collaboration. This position necessitates a deep understanding of warehousing, supply chain operations, and third-party logistics, along with expertise in data analysis and business insights. The ideal candidate will have experience with Six Sigma, COPC, or LEAN methodologies and proven success in managing vendor teams and customer relationships within a large-scale organization.
Must have:
- 5+ years managing vendor teams and customers
- 5+ years in 3PL relationship management
- 5+ years managing warehousing and supply chain
- Experience in Six Sigma, COPC, or LEAN
- Bachelor's degree in related field
Good to have:
- MBA or Master's degree
- Data center logistics experience
- SQL expertise, data analysis skills
6 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
- 5 years of experience in managing vendor teams and working with customers.
- 5 years of experience working with, supervising, and managing third-party logistics relationships.
- 5 years of experience managing warehousing and supply chain operations.
- Experience in Operations Six Sigma, Customer Operations Performance Centre (COPC) or LEAN certification or other relevant operations coursework.
Preferred qualifications:
- MBA or Master's degree.
- 5 years of experience analyzing data and generating business insights in order to guide business decisions.
- Experience in data center logistics.
- Knowledge of SQL, with expertise in data and insights.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.gTech is a global support and operations team, with a mission to delight our customers with care. Our team is behind Google support experience to our customers. We set new standards, just like Google’s products do. Our team cares for customers by solving issues and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development.
Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.
Responsibilities
- Drive quality operations with our vendor partners. Provide input into quality workflow design in collaboration with relevant teams enabling noise-free quality and customer experience.
- Translate business requirements into measurable outcomes through quality evaluation.Decipher the language of the business including financials, market trends, growth strategy, competition and direction. Feed relevant inputs into the quality operations.
- Demonstrate excellent stakeholder management along with ability and working in a matrixed, cross-functional and a global, multicultural environment.
- Balance multiple perspectives to inform thinking and decision-making.
- Inform and influence tools roadmaps by collaborating with the relevant cross-functional teams and see them through to execution and impact.
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