Relativity Engineer

About the job

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

Relativity Application Engineer has to manage maintenance, additional offerings, and incident resolution within Relativity and supporting systems. This role involves responding to technical issues promptly and managing multiple tasks effectively.

Job Responsibilities:

• Review and prioritize ServiceNow tickets, resolving technical issues promptly.
• Manage Relativity instances, including licensing, resource pools, and server settings.
• Provide technical support to internal and external teams.
• Join Critical Incident Response Team for troubleshooting.
• Conduct team discussions for challenging projects.
• Support project teams with Relativity application issues.
• Coordinate with local and international teams, facilitate knowledge sharing.
• Maintain technical documentation and procedures.
• Update skills regularly.
  
  

Required Skills:

• Strong communication skills.
• Current Relativity Certified Administrator.
• Proficiency in Relativity configuration and troubleshooting.
• Minimum 3+ years of eDiscovery or Application Support experience.
• Knowledge of EDRM model.
• Proficiency in MS Office Suite.
• Familiarity with ITIL processes and support ticketing systems.
• Ability to deliver training and collaborate effectively.
• Detail-oriented with problem-solving skills.
• Ability to work outside standard hours when necessary.
  
  

Educational Qualification:

• Bachelor's degree in Computer Science or related field.
• Relativity Expert or Master certification preferred.
  
  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.