Renewals Representative

2 Months ago • 1-2 Years

Job Summary

Job Description

As a Renewals Representative at Barracuda, you will be responsible for maintaining customer loyalty and driving revenue through contract renewals. Your tasks will include contacting customers about upcoming renewals, creating proposals, negotiating terms, and documenting all customer interactions in Salesforce. You will also identify upsell opportunities, collaborate with internal teams to ensure customer satisfaction, and achieve monthly/quarterly revenue targets. This role requires excellent communication and organizational skills, a strong understanding of Internet security technology, and a passion for collaboration. You will be part of a growing India-based sales team and report to a Renewals Sales Manager.

Must have:

1-2 years of experience in Renewal Sales.
Excellent customer service and communication skills.
Strong business acumen and execution skills.
Basic understanding of Internet security technology.
Highly organized with good time management skills.

Perks:

A team where you can voice your opinion and make an impact.
Internal mobility and cross-training opportunities.

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

salesforce

communication

forecasting-budgeting

timeline-management

team-management

Job Details

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 220,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda!

On our growing India based sales team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products. This position reports into a Renewals Sales Manager.

What you’ll be working on

Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance
Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal
Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
Identify upsell opportunities within customer accounts and partner with a sales representative to close
Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.

Experience: 1-2 years of experience in Renewal Sales.

What you bring to the role

Highly organized, able to prioritize and have good time management skills
Excellent customer service and communication skills.
Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
A passion for collaboration and a basic understanding of the Internet security technology
Team oriented with ability to succeed.
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
Able to track information accurately and have a strong attention to detail
A self-starter, high energy and results oriented

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.