Risk, Fraud & Payments Analyst

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo, where you are invited to be your authentic YOU-MO!

Company Overview:

Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm.
Nowadays, we're on the hunt for a dynamic Risk, Fraud & Payments Analyst to join our team!

Position Overview:

We are seeking a Risk, Fraud and Payments Analyst to join our dynamic team in Skopje, North Macedonia. Reporting to the Head of RFP, you will join a team that focuses on risk, fraud and payments issues, all with the aim to give a seamless experience to our customers and safeguard our Firm.

Responsibilities:

• Check, analyze and resolve payments, fraud, and bonus abuse alerts
• Perform the High Withdrawal Approval Process (HWAP)
• Perform payments reviews, and all manual payments to the players
• Review accounts, carry out risk assessment before processing withdrawals, maintaining high confidentiality level, according to internal procedures
• Perform manual KYC checks on players and approve player documents
• Confiscate assets, in accordance with T&C and internal procedures
• Identify potential bonus hunters & fraud rings
• Respond and resolve chargeback issues
• Liaise with 3rd party service providers to solve payment processing issues and provide a high level of service towards the players
• Respond to all payments related queries sent through different communication channels, always making sure that provided information is true and accurate
• Handle risk, fraud and payments related reports
• Liaise with payment service providers to identify and prevent fraud
• Proactively detect and act on fraudulent activity
• Communicate suspicious and actual fraudulent activities involving players or collusion activities
• Determine weaknesses and vulnerabilities in the internal procedures and operation
• Generate reports on suspicious activity and risk management
• Maintain fraud analysis models to improve the efficiency and effectiveness of our company systems
• Act on accounts according to internal procedures
• Monitor and handle complex suspicious cases
• Actively contribute to improve current internal processes to enhance the customer experience as well as effectiveness of the team
• Perform various checks to prevent fraud, abuse, and money laundering
• Run client account screening and customer assessment
• Maintain gaming regulations standards as well as business decisions
• Accounts reviews required by regulators
• Perform sportsbook analysis and escalate cases for checks
• Respond to players requests
• 24/7 monitoring and action of exposure limits and fraud issues, if needed
• Perform and execute all the tasks given to you by superiors
• Participate in team meetings
  
  Requirements:

• Knowledge of iGaming, Sports betting and player behaviour - preferred
• Previous experience in a similar role is considered an advantage (not a must)
• 24/7 flexibility when required
• Creative, proactive, and willing to work
• Dynamic and accurate
• Excellent numerical and analytical skills
• Team player and positive spirit
• Knowledge of English language
• Awareness, knowledge, and utilization of digital tools
• Ability to work in shifts, with office presence: 1st shift: 08h - 16h; 2nd shift: 16h - 24h; 3rd shift: 24h - 08h (working days: 5 days per week)

The Perks:

Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces. In addition to that, you’ll enjoy:

• Private health insurance
• Wellness incentives, including a fitness allowance and mental well-being services
• 2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely
• Office lunches - twice per week
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
• A range of training courses, known as Casumo College, for continuous learning and growth
• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.

CARE

Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.