RSG Outreach Specialist

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

Due to major growth we are expanding our Responsible Social Gaming team in Toronto and are currently looking for a RSG Outreach Specialist to join the team. 

Responsible for RSG case management of customers, the role will utilize empathy, relationship building, effective communication skills and problem solving abilities to connect with people, raise awareness, educate on responsible social gaming practices and promote informed decision making, gaming solutions or help resources to customers that may be exhibiting potential at-risk or problematic gaming disorder signs.

Key responsibilities will include:

• Increase awareness about responsible gaming tools, making informed decisions and available support services.
• Provide guidance, support, and referrals to individuals affected by gameplay activities, their families as required.
• Conduct proactive and reactive outreach activities including but not limited to outbound calls, emails and live
  chats to promote responsible gameplay practices to customers that are developing red flag behaviours
• Stay updated on the latest research and developments in the field of problem gameplays
• Build and maintain effective relationships with the account management team to effectively collaborative
  approach with high value customers.

What you will bring to the role:

• Bachelor’s degree/diploma/certificate in social work, adult education, psychology, public health, or a related field
• Minimum of 1-3 years of related experience; or an advanced degree without experience; or equivalent work experience
• Ability to work flexible hours, evenings/weekends may be required
• Working knowledge of mental health, harm reduction, addiction, risk prevention, preferred
• Comfortable in uncomfortable conversations. Ability to extract context and understanding in sensitive topics without crossing into counseling.
• Experience performing high volume inbound and outbound communications (emails, chats, calls)

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.

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