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Sales Renewals Representative

Barracuda Networks Inc

California, United States (Hybrid)

Sales Renewals Representative

3 Months ago • All levels • Business Development • $76,520 PA - $80,014 PA

Job Summary

Job Description

Barracuda seeks a Sales Renewals Representative to drive renewal rates. Must have strong customer service, communication skills, and proven ability to drive execution. Experience in renewals environment and Salesforce CRM is a plus.

Must have:

Customer Service
Communication Skills
Salesforce CRM
Renewals Environment

Good to have:

Business Acumen
Cross-selling
Upselling
Internet Security

Perks:

Equity Options
Career Growth

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

salesforce

budget-management

forecasting-budgeting

Job Details

Job ID: 25-339

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda!

The US sales renewals team, based in Alpharetta, GA and Campbell, CA is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products. This position reports into a Renewals Sales Manager.

What you’ll be working on

Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate
Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance
Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal
Use Salesforce CRM System to document all customer activity, manage pipeline and forecast
Identify upsell opportunities within customer accounts and partner with a sales representative to close
Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.

What you bring to the role

Highly organized, able to prioritize and have good time management skills
Excellent customer service and communication skills.
Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
A passion for collaboration and a basic understanding of the Internet security technology
Team oriented with ability to succeed.
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
Able to track information accurately and have a strong attention to detail
A self-starter, high energy and results oriented

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

Equity, in the form of non-qualified options
High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Volunteer opportunities

Campbell, CA only. The anticipated on-target earnings range for this role is $76,520- $80,014. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

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