Security Concierge

About the Role

The New York Times Corporate Security Department is looking for a dedicated and professional Security Concierge to provide exceptional service and ensure a secure, welcoming environment for visitors to our headquarters. If you excel in customer service and enjoy maintaining high standards of security, this role is an opportunity to work with us, in one of the world’s leading media organizations. With strong attention to detail, and an ability to remain calm and professional in a fast paced environment, you'll work at The New York Times headquarters and report directly to the Security Site Assistant Manager.

Responsibilities:

•  Verify the identity of visitors using the visitor management system (VMS) by:
  - Examine IDs to confirm these against the pre-registration list.
  - Printing and issuing visitor badges. 
  - Manually enter visitor details into the VMS. 
  - Provide clear directions and assistance to visitors, ensuring they reach their destination within the building.

• Support New York Times staff during events, including managing visitor check-ins for the NYT Conference Center and other venues.
• Answer and direct calls received at the lobby desk. 
• Collaborate with security staff on related tasks and provide additional assistance. 
• Contribute to the safety and efficiency of lobby operations by maintaining and following established professional procedures.
• Demonstrates support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 3+ years customer service experience.
• 3+ years of experience with visitor management systems and other digital tools.

Preferred Qualifications:

• Previous experience in a similar role at a corporate or hospitality setting.
• Familiarity with security operations or protocols. 

This position is represented by NewsGuild of New York.