Senior Account Manager

Hello, Truecaller is calling you from Mumbai, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. 

Truecaller For Business focuses on providing value to large enterprise businesses, by improving the way they communicate with their customers. They leverage the power of the Truecaller platform to grow business for enterprise customers. This ranges from controlling their appearance on Truecaller as a verified business to establishing trust over the phone, calling and messaging-based communication, by enabling trusted and contextually relevant communication with their customers. 

As Senior Account Manager (West) for Truecaller Enterprise Business, you will work with a wide segment of key customers across industries. You are expected to leverage your existing network as well as build new customer relationships to drive the adoption of our suite of enterprise products.

What you bring in:

• 9+ years of experience in value based selling of B2B/ SaaS/ Enterprise products.
• Consistent track record of exceeding revenue goals with impeccable negotiation skills.
• Well-versed in selling to customers in India, with an established CXO network in the region.
• Must have spent time doing account Management and acquisition of enterprise-grade customers.
• Hands-on with farming, mining, and expanding revenue from existing customers portfolio.
• Strong experience in handling accounts ranging from $100K ACV to $500K ACV.
• Have run end-to-end sales cycle and handled negotiations by yourself for high-ARPA deals.
• Practitioner of consultative selling across nuanced CX, Risk Management, MarTech product lines.
• Excellent at relationship building with a strong belief in consistent face time with customers.

The impact you will create:

• Serve as primary point of contact for all matters of your Named Accounts portfolio in the region.
• Manage existing customers in the West Region (Mumbai).
• Continuously mine opportunities in the given Named Accounts portfolio to meet sales quotas.
• Ensure revenue growth via upsell and cross-sell in the allocated customer portfolio.
• Work closely with Customer Success to drive retention and adoption, to ensure smooth renewals.
• Build a large deal pipeline backed with a high velocity conversion rate.
• Map key stakeholders & CXOs in the account to close deals faster and drive leadership syncups.
• Identify and engage high potential & untapped accounts in the region and bring them onboard.
• Primarily leverage your network & adopt outbound selling to acquire such accounts.
• Negotiate contract terms, pricing, and service level agreements.
• Monitor and track key account health metrics and prepare reports on account status.
• Accurately forecast and meet monthly revenue targets while sharing progress reports.

It would be great if you also have:

• Exposure to technology driven business models.
• Good understanding of mobile and communication platform technologies.
• Entrepreneurial traits, proactive approach, passion to succeed and desire to grow.

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Mumbai, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone! 

Come as you are: 

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.