Senior Associate -End User Experience Services – IT Security – IFS – PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

Responsibilities:

• Working in industry standard, large scale enterprise systems in assigned areas which will be one or more of the following including Endpoint Device Management Messaging and Collaboration, Change Management, Service Management, Configuration Management and/or Security Operations;
• Understanding of how organizations are structured and how IT is positioned to support and enable business needs;
• Demonstrating comfortability working in a matrix environment and working proactively to build relationships with internal customers and resolve IT issues;
• Demonstrating comfortability working in a fast paced environment where priorities constantly change to continually support the needs of the business;
• Maintaining continuity of technical knowledge that is significant to the successful operations of businesses;
• Governing, supporting, and monitoring IT operational enterprise infrastructure services; 
• Managing technical teams and escalation process, adhering to service management release, change, configuration, incident and problem management processes;
• Managing small efforts, operational projects and facilitation of miscellaneous IT-driven requests;
• Understanding of ServiceNow and how it is used to implement ITIL best practices to deliver quality service to internal firm clients by acting as a primary point of contact for the infrastructure services;
• Combining technical knowledge with relevant contextual information considering upper level management informational needs to produce effective executive summaries and communications;
• Influencing the operations and improvements to services for respective sponsors and stakeholders; and,

Mandatory skill sets:

IT Operations, ITIL, Service Now, Knowledge on Windows, Macbook, Mobile and VDI (Virtual Desktop) Services. Intune and WorkspceOne

Preferred skill sets:

IT Operations, ITIL, Service Now, Knowledge on Windows, Macbook, Mobile and VDI (Virtual Desktop) Services. Intune and WorkspceOne.

Years of experience required:

4 year(s) of relevant experience.

Certification(s) Preferred:

ITIL Foundation, CompTIA A+, Azure Fundamentals

Education qualification:

Bachelor Degree in Information Technology

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

IT Operation, ServiceNow Platform, Windows COM

Optional Skills

Virtual Desktop

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date