Senior IT Services Specialist

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! 

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

As an IT Service Specialist at SimCorp, you will have the opportunity to be a part of a cohesive and global team devoted to delivering comprehensive service and support to our colleagues worldwide. As a member of our 24/7 Service Desk team, you will be on the front line of providing skilled assistance and troubleshooting for all IT infrastructure, applications, and offices

You will be responsible for handling incident and service requests through tickets, phone, and onsite support, and have the chance to be part of a follow-the-sun setup, where you will work closely with team members located in different parts of the world. 

You will not only be providing support but also be a key part in coordinating projects across various offices and departments. This is a great opportunity for someone who is eager to commit to their work, finds motivation in a fast-paced environment, and aims to provide high-quality customer service

The position is based in Manila, and you will be part of a team of +50 employees, 12 of whom work at the IT Service Desk, in 9 SimCorp offices worldwide. If you are deeply interested in technology, have an interest in helping others, and have the drive to excel in a global environment, this could be the perfect role for you! Don't miss out on this exciting opportunity to grow your career and be a part of a team that is oriented towards delivering high-quality service and support

WHAT YOU WILL BE RESPONSIBLE FOR

• Onsite IT service & support. 
• Being a part of the 24/7 support team (Flexible APAC/EMEA schedule) 
• Participate in dispatch, phone, and incident support for SimCorp globally. 
• Solve tickets (incidents and service requests) on a global scale. 
• Keep an overview of local issues and reoccurring issues in cooperation with your Manager and Incident Manager. 
• User administration and IT Hardware asset management. 
• Setting up and preparing workplaces and work devices. 
• Maintenance of printers, course, and Video conference rooms. 
• Purchase of IT equipment for local office - primary contact for local IT equipment suppliers in cooperation with the manager and Group Procurement, including local vendor management. 
• Yearly budget input. 

WHAT WE VALUE

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

• At least 3 years of experience in a similar position. 
• Very Service-minded and have a positive mindset. 
• Have a high ‘Sense of Urgency’ and focus on prioritizing tasks. 
• Effective communication skills along with keen listening capabilities
• Experience with 1st and 2nd line support on infrastructure/Cloud and business applications. 
• Experience with IT support across cultures and time zones. 
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc. 
• Can provide onsite 1st line support for internal users’ hardware. 
• Language skills: English level C1 both written & verbal. (European language scale - CEFR). 
• Collaborative and contributing to a good team spirit

BENEFITS

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.

In addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career

Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.

NEXT STEPS

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is a good match, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, cultivating a truly inclusive and empowering environment

** "SimCorp proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26. This certification, underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. 

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. 

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

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