Senior Mobility Services Engineer

9 Months ago • 4-8 Years

Quality Assurance

Job Description

The Senior Mobility Services Engineer will provide second-level technical support to customers, Sales Engineers, and Resident Engineers, troubleshooting solutions in physical and virtual network topologies. They will interact with various internal client organizations, assisting with integration between solutions from multiple business units. Responsibilities include reporting design, reliability, and maintenance problems; diagnosing and troubleshooting issues; working with Product Line Management and Engineering to define product features; collaborating on cross-functional teams; analyzing test results; and providing 24x7 on-call support. The role requires close collaboration with clients to support and troubleshoot their solutions.

Good To Have:

LTE, UMTS, GPRS, IMS
Testing techniques & KPI monitoring
VM creation & configuration
Linux & database management
Spanish (C1 Advanced)

Must Have:

Internet Protocol stack
Mobile networks (3G/4G/5G, EPC, VoLTE)
Excellent communication (written & verbal)
Customer orientation
Self-driven, project completion

Add these skills to join the top 1% applicants for this job

linux

problem-solving

Project description

The Senior Mobility Services Engineer will work closely with our customers to support and troubleshoot our client's solutions in both physical and virtual network topologies. This individual will also routinely interface with many areas of the client's internal organization in the process of solving customer issues.

Responsibilities

Provide second-level technical support to customers, Sales Engineers, and Resident Engineers via telephone, online networks, email, and occasionally site visits.

Assist with defining and troubleshooting the integration between solutions from multiple client's business units, which are combined into one overall client's solution.

Report design, reliability, and maintenance problems or defects to engineering.

Diagnose and troubleshoot issues in customer service assurance environments.

Work with Product Line Management and Engineering to define product features and enhancements.

Work on cross functional teams to support solutions.

Analyze and evaluate test results and validate proper operation.

Provide 24x7 after hours support as part of an on-call rotation.