Senior Product Analyst

 Location: Cambridge, UK (remote-friendly within the UK) with occasional travel to the office once per quarter.

Are you an experienced, hands-on product analyst with an interest in video games, and is looking for an opportunity to influence the direction of one of the world’s most popular MMORPGs?

As a Senior Product Analyst on Old School RuneScape, you will deliver insights, learning and guidance to the team and will guide decision making on product and feature roadmaps to help inform and improve player experience.

What you’ll be doing:

• Foster and maintain strong working relationships across the studio to promote a data-driven partnership.
• Generate hypotheses and guidance across many types of data across many groups to grow and improve Old School RuneScape.  
• Query and analyse big data to uncover high-value insights with direct impact to improve games and player experience. 
• Partner closely with game development and engineering teams in designing telemetry events to better understand product quality.
• Lead insights projects that guide decisions on product and feature roadmaps, using a variety of data sources.
• Deep dive analysis on the impact on the intersection between quality signals and player behaviours, including churn and other factors.
• Brainstorm with development and business teams to direct ambiguous questions or misleading metrics into impactful analysis plans.
• Drive deep, impactful learnings by working across data, game design and research to deliver a story driven direction based in data.
• Present analysis conclusions to business stakeholders in a clear and practical way.
• Partner with data engineering to manage data requirements such as schema requirements and data format to support high-quality deliverables. 
• Conduct effective analysis while adhering version control, documentation, and reproducibility. 
• Develop a strong understanding of the game mechanics and telemetry.

What we’re looking for:

• Proven and demonstrable experience working in a consumer, user or player analytics role in a B2C company.
• Familiarity and experience working with modern data architectures (AWS, Snowflake, OLAP)
• Proven experience using modern data visualization tools e.g Tableau, PowerBI etc.
• Strong knowledge and experience working with SQL & Statistical Modeling & Data Cleansing Techniques.
• A genuine interest in the video games industry and the improvement of player experience.
• Demonstrable experience of crafting a clear message for your audience using complex ideas and insights in a simple to understand manner. 
• Base understanding of project management, research, and scientific testing.
• Strong domain knowledge in assessing digital products in core statistical modelling and toolsets.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex: 

Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.  

We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games. 
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers’ Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity. 

With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.  

As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.