Senior Quality Assurance Analyst (Software Application)

The Senior QA Analyst reports to the QA Lead. The Senior QA Analyst is responsible for conducting tests before product launches to ensure software runs smoothly, meets client needs, and is cost-effective. He/she will also support the team and the QA Lead in running day-to-day QA activities.

You will

• Autonomously perform and take ownership of the testing activities without guidance.
• Estimate, prioritize, plan, and coordinate testing activities.
• Perform all testing activities, including requirements analysis, test design, test review, test execution, results analysis, and reporting.
• Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle.
• Identify, record, document, and track bugs to their resolution.
• Investigate the causes of non-conforming software.
• Track quality assurance metrics like test execution progress, defect densities and open defect counts.
• Participates in sprint planning, retrospectives, QA demos, and daily stand-ups.
• Participates in continuous improvement activities.
• Provides proactive advice and feedback throughout the software testing lifecycle for prevention and early correction of quality issues.
• Evaluate and promote teamwork, initiative, work ethic, values adherence, and report findings to discipline leads.

You have 

• Advanced English Proficiency (B2 reading, writing, and conversation).
• 6+ years of experience in software quality assurance.
• Knowledge of Agile Methodologies for software development
• Experience working with local and offshore teams
• Experience in task management and defect tracking tools like Jira and/or similar
• Extensive knowledge of Windows or MacOS software is expected.
• Good knowledge of information & communication technologies.
• Good knowledge of software QA methodologies, tools, and processes.
• Good knowledge of SQL and scripting.
• Proven ability to work effectively in a collaborative environment.
• Proven ability to follow processes to ensure high-quality deliverables for the client.
• Proven acumen, negotiation skills, and proven ability to interact with senior-level employees.
• ISTQB or similar certification is a plus.
• Bachelor's / Master’s degree in Computer Science, Information Systems, Applied Computing, Software Engineering, or related field; or equivalent experience as Software QA Engineer is a plus

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.