Senior RMA QA Engineer

3 Months ago • 8 Years + • Quality Assurance

Job Summary

Job Description

NVIDIA seeks a Senior RMA QA Engineer in Hong Kong to manage customer complaints, ensure timely responses, and facilitate effective communication between customers and internal engineering teams. Responsibilities include supporting project implementations (process improvements, CRM enhancements), conducting daily RMA QA analysis, reviewing customer data to meet RMA approval TATs, and providing data analysis and reporting. The ideal candidate will possess a Bachelor's degree in Electronics/Computer Engineering or equivalent, 8+ years of customer quality experience in electronics, and strong data analysis skills. Proficiency in English and Chinese is required.
Must have:
  • 8+ years customer quality experience in electronics
  • RMA experience
  • Strong data analysis skills
  • Excellent communication (English & Chinese)
  • Manage customer complaints and internal communication
Good to have:
  • Experience with SAP/Data Analysis
  • Technical/debug skills in test methodology
  • Programming & Excel/JMP Analysis skills
  • In-depth customer complaint handling expertise

Job Details

We are looking Senior RMA QA Engineer in Hong Kong office. NVIDIA is leading the way into high growth area of Autonomous Driving, High Performance Computing, Artificial Intelligence, and computer Gaming. NVIDIA is pushing hard the technology in all areas including the advanced package technology. NVIDIA’s Quality Team is looking for a Senior RMA QA Engineer that has a customer/technical/RMA experience in the area of system datacenter, PCBA manufacturing/functional testing and customer complaint handling. 

You will be reporting to QA-RMA Manager.

What you’ll be doing:

  • Manage customer complaints related to RMA and responses timely and ensure effective communication of information between customer and internal engineering teams for issue solving.

  • Support project implementation, such as additional process implementation, CRM enhancement with IT.

  • Ensure effective communication between customer and internal teams and regular review project progress.

  • Conduct RMA QA Analysis daily with collecting/reviewing customer data to achieve the RMA Approval TAT.

  • Support data analysis and reporting to internal engineering teams and top management.

What we need to see:

  • Bachelor’s degree in Electronics/Computer Engineering or equivalent education or equivalent experience.

  • 8+ years of customer quality experience in electronics products.

  • Experience in quality operation in RMA.

  • Strong ability on data analysis and familiar with QA analysis tools.

  • Good verbal and written communication skills in English and Chinese.

Ways to stand out from the crowd:

  • In depth experience in customer complaint handling and understanding what customer need in quality.

  • Good experience in SAP/ Data Analysis.

  • Strong background of technical/debug skills in test methodology.

  • Good experience in programming and using Excel, JMP Analysis.

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About The Company

Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing. The company’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics, ignited the era of modern AI and is fueling the creation of the metaverse. NVIDIA is now a full-stack computing company with data-center-scale offerings that are reshaping industry.

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