Senior Salesforce Support Engineer
Job Summary
Job Description
This Senior Salesforce Support Engineer role at Barracuda involves providing daily frontline sales support via Salesforce Service Cloud, conducting UAT testing of sales processes, monitoring support queues, and collaborating with developers to resolve issues. Responsibilities include maintaining the Salesforce system, staying updated on Salesforce releases and 3rd-party applications, and reporting repetitive issues. The ideal candidate possesses a Bachelor's degree in IT or a related field, 5-7 years of Salesforce experience, Salesforce certifications (Platform Developer, Admin), and strong knowledge of Apex, Flow, Force.com, and other Salesforce functionalities.
Must have:
- 5-7 years Salesforce experience
- Salesforce Platform Developer & Admin certifications
- Strong knowledge of Apex, Flow, Force.com
- Salesforce CPQ experience
- System maintenance and support
Perks:
- Internal mobility
- Equity in the form of non-qualifying options
4 skills required
Job Details
Job ID 25-358
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Envision yourself at Barracuda
- This position will collaborate with other Developers, Business Analysts, Business Users and quality assurance staff to Support and Maintain Salesforce.
- Responsible for owning, driving, and providing daily front line sales support to the users through our Salesforce Service Cloud process.
- Accountable for the system UAT testing of new / updated sales processes & functionality before it is released to the sales team.
- Monitor support queue and bringing to Development team for any repetitive issues /bugs
- Able to work independently on Kanban releases (maintenance) alongside Support .
What you’ll be working on
- Comprehending user raised bugs and support Salesforce in day to day operations
- Maintain Salesforce system
- Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
- Reporting repetitive issues to Development
What you bring to the role
- Bachelor degree in IT, CIS or Computer science
- Minimum of 5-7 years of experience in Salesforce /Salesforce CPQ
- Technical background as a developer in the Salesforce.com platform required
- Salesforce certification(s), specifically Salesforce Platform Developer , Admin certification is required
- Experience with the configuration of Salesforce/ CPQ
- Strong knowledge of Apex, Flow , Force.com, Process Builders , Custom Objects and Trigger
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
The anticipated on-target earnings range for this role is $121,00 to $130,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.
#LI-Remote
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