Job Description
- Resolve operational problems within defined schedules.
- Analyze root causes of operational malfunctions and provide resolutions.
- Develop preventive measures and document issue resolution procedures.
- Monitor system operations and troubleshoot problems.
- Manage application tool and monitor repair activities.
- Implement IOT and monitor end dates.
- Handle mediation rejections for TAPOUT creation.
- Handle halted NRT files.
Company Profile
Nextgen is a UK based company that provides services for mobile operators world-wide. We are a growing company with about 190+ employees and offices in Europe, Asia, India, Cairo and the US. Our core competency is the provision of services around the commercial aspects of mobile roaming, data and financial clearing. Our services are based on proprietary software and operated centrally. The software is based on Web and Oracle technology and its main purpose consists in processing and distribution of roaming data, settlement of charges between the operators and providing business intelligence applications to our customers.
Role Purpose & Context
Senior System Analyst is operations support system (OSS) specialist often work under Operations Manager and perform any duties that are needed for smooth business operations. Some of these tasks may involve delegating or communicating information to other parties.Senior system Analyst often acts as trainer for new starters and ensure that that take ownerships of role that they are currently in. Any operational problem that may arise must be informed to inline manager.
Key Responsibilities
- Resolve operational problems within the defined schedules and service level agreements.
- Analyse root causes of operational malfunctions and provide resolutions.
- Handle escalated issues and follow-up on outstanding issues promptly.
- Develop preventive measures and document issue resolution procedures.
- Manage job calendars and flows to ensure timely completion.
- Recommend process improvements to improve operational efficiency and cost-effectiveness.
- Monitor system operations and troubleshoot problems.
- Manage application tool and monitor repair activities.
- Maintain daily logs of operational issues and maintenance activities.
- Contribute to business meetings and report on issue status.
- Develop support plan to prioritize and resolve multiple issues.
- Address customer issues promptly and accurately.
- Quality control on created and loaded IOTs
- Creation of IOT load files for the validation of
- Standard IOT
- Discount IOT
- EU regulated IOTs
- Implementation of IOT
- Monitoring of end dates on Discounted IOTs.
- Mediation rejections handling for TAPOUT creation Customers.
- TAP halted files. (including Inspection Mode)
- TAPOUT Rerating
- Dataclearing support (All DCH level 1 issues)
- UAT Testing
- System Monitoring.
- RAPIN Handling
- RAP CDR correction/Recycling
- AA14/OpData Handling
- Ensure DCH configurations are up to date:
- Industry Configuration
- Local/TAP currency set
- MCCMNC
- IAC and CC/NDC
- Tax configuration
- BID Management including emergency BID announcement as per TD38
- CDR handling to modify or filter as per requirement
- Agreement setup as per CLL (Voice/SMS, data, CAMEL)
- OIR handling and loading into the DCH on migration date
- Agreement management for NRTRDE partners of our customers
- Halted NRT files
- New Customer implementation
- NRTRDE Monitoring
- NRTRDE ACR check
- Wholesale rerating set up.
- New account creation/access rights/password reset.
- MVNO configuration.
- User application access review
- Process documentation.
