Senior Technical Service Manager

2 Months ago • 5 Years +

Job Summary

Job Description

The Senior Technical Service Manager will lead technical service excellence for Greenworks vehicles, commercial handheld, E-Mobility, and other commercial products. This role involves managing service technicians, ensuring safety procedures are followed, updating service manuals, developing training content, and improving customer resolution. The manager will also provide hands-on training, mentor technicians, and travel to meet with customers regularly. The role requires being a working manager who can lead and contribute individually. The job requires up to 60% travel during peak seasons. The role also requires international travel.
Must have:
  • Experience in electric forklift / material handling, electric golf car service, or OPE service.
  • Proficiency in using measuring tools and instruments (multimeter, clamp meter, data loggers, AC/DC power source).
  • Ability to read and interpret electrical schematics and blueprints.
  • Knowledge of CAN BUS protocol.
  • Excellent verbal and written communication skills in a global organization.
  • Proficiency with Microsoft Office products.
Good to have:
  • Experience with Sales Force is a plus.

Job Details

Company Summary:   

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life. 

Position Summary:

Technical Service Senior Manager is responsible for the technical service excellence of Greenworks vehicles, commercial handheld, E-Mobility, and other commercial product. This position requires up to 60% of travel at peak seasons to fully engage in customer technical service and repairs. This position may require international travel.

Essential Duties and Responsibilities:

  • The role requires one to be comfortable as a working manager, leading people, and objectives, but also performing individual contributor work frequently.
  • Manage service technicians to ensure timely and proper resolution of product field issues.
  • Ensure written safety procedures are always available before any maintenance or repairs are started by field service technicians.
  • Ensure field service technicians comply with established safety/health policies and procedures.
  • Work with the extended global organization (engineering, product management, legal, sales) to update service manuals, service bulletins, and training material.
  • Identify and help prepare digital training content supporting field service.
  • Develop programs / content that improve customer resolution and first pass yield KPI’s.
  • Establish and maintain flat rate repair guides.
  • Provide hands-on training to field service technicians to ensure a competent and effective workforce.
  • Mentor and motivate field service technicians to deliver timely and high-quality services to customers.
  • Travel to and meet with customers regularly.
  • Performs all other duties as required.

Required Education and Experience:

  • Education from a college/university majoring in Automobile Repair, Electro-Mechanical Maintenance, or another similar field, and/or 5 years work experience in one of these areas: electric forklift / material handling, electric golf car service, OPE service, etc.
  • Technical service experience in leading Material-Handling equipment companies or dealers. Similar experience with OPE or Agricultural / Construction service will also be considered.
  • Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, data loggers, AC/DC power source.
  • Must be able to read and interpret electrical schematics and blueprints.
  • Knowledge of CAN BUS protocol.
  • Experience with Sales Force is a plus.
  • Excellent communication skills, both verbal and written in a global organization.
  • Proficient with Microsoft Office products.

Compensation and Benefits:

  • Health, dental, and vision coverage
  • Assistance with fertility treatment and adoption
  • 401k company match plan
  • Paid sick, personal, and vacation time

Greenworks will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship to continue to work legally in the United States.

 

Greenworks is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Similar Jobs

Thales - Manufacturing Technician - Test

Thales

Glasgow, Scotland, United Kingdom (On-Site)
2 Months ago
Clearwater Analytics - Software Development Engineer

Clearwater Analytics

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
London stock Exchange - INDEX POLICY SENIOR MANAGER, EQUITY, APAC

London stock Exchange

Hong Kong (On-Site)
2 Months ago
Rockstar Games - Associate QA Tester: Online Services (Night Shift)

Rockstar Games

Lincoln, England, United Kingdom (On-Site)
4 Months ago
ISS Stoxx - Accounts Payable Analyst

ISS Stoxx

Manila, Metro Manila, Philippines (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Axon - Supplier Development Engineer

Axon

Scottsdale, Arizona, United States (On-Site)
4 Weeks ago
Easybrain - Accountant/Bookkeeper

Easybrain

Limassol, Limassol, Cyprus (Hybrid)
3 Months ago
Tesla - Occupational Physician

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Marvell - Senior Demand Planner

Marvell

Santa Clara, California, United States (On-Site)
1 Month ago
Unity - Senior Data Analyst

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Universally Speaking - Korean Games Tester

Universally Speaking

England, United Kingdom (On-Site)
4 Months ago
PwC - Senior Payroll Compliance Consultant

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
10 Months ago
PwC - SAP FICO Senior Associate

PwC

Kolkata, West Bengal, India (On-Site)
10 Months ago
CME Group - Mgr CD&S - Buyside

CME Group

Hong Kong, Hong Kong (On-Site)
3 Months ago
Lionsgate - Sr. Financial Analyst, Corporate FP&A

Lionsgate

Santa Monica, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Morristown, Tennessee, United States

Motorola solutions - Senior AWS DevOps Engineer

Motorola solutions

Framingham, Massachusetts, United States (Remote)
2 Months ago
cyara - Associate Customer Success Manager

cyara

United States (Remote)
10 Months ago
Reveal - Account Executive, Enterprise - Washington DC/Baltimore/Philadelphia Area (Law Firm)

Reveal

Washington, District Of Columbia, United States (On-Site)
7 Months ago
Saama - Director Sales (Data & Analytics)

Saama

United States (On-Site)
6 Months ago
Rippling - Senior Customer Engineer

Rippling

New York, United States (On-Site)
5 Months ago
smarsh - Executive Assistant

smarsh

Boca Raton, Florida, United States (On-Site)
1 Month ago
big moon studios - Police Simulator: Patrol Duty

big moon studios

United States (On-Site)
1 Month ago
Meta - Product Technical Program Manager

Meta

New York, New York, United States (Remote)
9 Months ago
FICO - Partner Account Manager, Payment Networks

FICO

United States (Remote)
2 Months ago
Nexon - Associate Producer

Nexon

El Segundo, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Greenworks is the leader in battery-powered outdoor power tools for DIY consumers and landscaping professionals. Our company distributes Greenworks-branded and private label products, as well as products for an extensive network of original equipment manufacturers. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment, and reel mowers, Greenworks offers the right tool for every job. Utilizing best-in-class battery, control, and drive technologies, Greenworks deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.

Morganton, North Carolina, United States (On-Site)

Mooresville, North Carolina, United States (On-Site)

Mooresville, North Carolina, United States (On-Site)

Mooresville, North Carolina, United States (On-Site)

Morristown, Tennessee, United States (On-Site)

Mooresville, North Carolina, United States (On-Site)

Mooresville, North Carolina, United States (On-Site)

Morristown, Tennessee, United States (On-Site)

Morristown, Tennessee, United States (On-Site)

Morristown, Tennessee, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Greenworks Sunrise Global Marketing

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug