Job Description
Tesla seeks an energetic Service Advisor in Chester to provide exceptional customer service and manage back-of-house processes. Responsibilities include coordinating seamless customer experiences, managing appointments, communicating with customers and workshops, handling loan vehicle administration, and performing audits. The role requires excellent communication, multitasking, and problem-solving skills, along with proficiency in Microsoft Office and a valid UK driver's license. The successful candidate will contribute to a positive customer journey and support Tesla's mission of sustainable energy.
Must Have:
- Excellent customer service
- Strong communication skills
- Multitasking & prioritization
- Microsoft Office proficiency
- Valid UK driver's license (2+ years)
- Workshop & customer communication
Perks:
- Dynamic work environment
- Innovative technology
- Ongoing training & development
- Competitive compensation & benefits
- Safe & fun workplace
What to ExpectWhat You’ll DoWhat You’ll Bring
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy
We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Advisor role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
- Providing effective and courteous service to all visitors, existing customers, and employees
- Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
- Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
- Creation of purchase orders to ensure timely progression of 3rd party repairs
- Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
- Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
- Provide workshop support on loan vehicle administration relating to customer appointments
- Working collaboratively with Front of House, manage the parking arrangements on site
- Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
- Audits of Loan Vehicles
- Account Receivables for site specific vehicles and chasing any outstanding balances
- Supporting customers with queries, bookings and education on vehicle use when required
- Provide an all-round excellent experience to our customers on a day-to-day basis
- Excellent written and oral communications skills in English
- Exceptional Customer Service and soft skills
- Ability to effectively prioritise and multi-task
- Creative mindset that thinks outside the box and can invent new solutions to problems
- Flexible schedule and shift working
- Attention to detail and accuracy
- Ability to work well under pressure and with a diverse range of personalities
- Establish and maintain positive, cooperative, and working relationships
- Excellent skills with Microsoft Office packages
- Full valid UK driver’s license for 2 or more years
Apply today
All applications must be submitted electronically, and contain an English CV
Set alerts for new jobs by Tesla
Set alerts for new jobs in United Kingdom
