Jobs

Courses

Resources

Companies

Placements

Community

Home >

Jobs >

Service Advisor, Kaizuka

Osaka, Japan (On-site)

Service Advisor, Kaizuka

41 Minutes ago • All levels • Administrative • Undisclosed

About the job

required for this role

Add these skills to join the top 1% applicants for this job

Job Description

The Service Front in Kaizuka, Japan, acts as the primary point of contact for Tesla customers. Responsibilities include handling customer inquiries via phone and email, accurately assessing vehicle issues, coordinating repairs with technicians, managing vehicle intake and return processes, and utilizing Tesla's proprietary management systems. The role requires strong communication skills, problem-solving abilities, and the ability to manage multiple tasks simultaneously. Collaboration with service technicians and maintaining high customer satisfaction are key aspects of this position. The successful candidate will create repair orders, manage inventory (including loaner cars), and ensure efficient workflow within the service center. Experience with customer complaint handling is essential.

Must have:

Native Japanese speaker or equivalent
Valid Japanese driver's license (no accidents in past 2 years)
Basic knowledge of auto repair/inspection
Willingness to learn about electric vehicles
Excellent communication and customer service skills
Proficient in data management and record keeping

Good to have:

Automotive technician certification
Vehicle inspector certification
Dealer automotive repair experience

Perks:

Commuting allowance
Health insurance
Pension plan
Unemployment insurance
Workers' compensation insurance
Company car commuting
Uniforms provided
Employee stock ownership plan
401k/Company defined contribution pension plan
Maternity/paternity leave
Vehicle purchase loan program
Vehicle purchase program
Vehicle rental program
Company product discounts
Babysitting discount coupons
Marriage/birth celebration money
Tesla baby program
Service awards
Annual health checkups

What to Expect

テスラの電気自動車整備部門（サービスチーム）は日本全国に拠点を増やし急成長しております。そのため整備士などあらゆるポジションを現在積極採用中です！

サービスアドバイザーは、テスラの各サービス店舗での窓口となり顧客対応を行い、お客様からの情報を元に修理指示書を作成し整備士に自動車整備を依頼するポジションになります。修理対象となる自動車の入庫対応を行い、整備を終えた自動車をお客様に返却を行うまでお客様サポートを行います。アドバイザーはサービスセンター内の入庫状況を確認しお客様から預かった自動車の管理を行います。

テスラ独自の管理システムを駆使しながら、整備士への整備依頼、代車の在庫管理、お客様からのクレーム対応を行います。テスラのサービス部門の顔として顧客管理、整備士とのコミュニケーションを行い顧客満足度向上に努めます

What You’ll Do