Job Description
Tesla Motors seeks a Service Advisor in Mount Gravatt, Queensland, Australia. This role demands strong customer service and technical skills. Responsibilities include answering customer inquiries via phone and email, determining solutions, escalating issues to management, accurately recording data, conducting transactions, providing timely updates to customers, and ensuring customer satisfaction post-service. The ideal candidate will have a willingness to learn new automotive technologies, excellent communication skills, and the ability to manage multiple priorities. Automotive retail experience is a bonus, but not required. This position is crucial in providing exceptional customer service within a world-class service team focused on the latest EV technology.
Good To Have:
- Automotive retail experience
- Dealer Management System experience
Must Have:
- Strong customer service skills
- Technical acumen
- Attention to detail
- Data entry accuracy
- Excellent communication
- Problem-solving skills
- Teamwork abilities
- Valid driver's license
Perks:
- Employee Stock Purchase Plan
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing
- Well-being Fund
- Bike to work allowance
- Birthday Leave
- Volunteer Leave
What to ExpectWhat You’ll Bring
Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadline
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred, Automotive Retail experience a Bonus
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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