Service Advisor

6 Months ago • All levels

Job Summary

Job Description

Tesla seeks a Service Advisor in Timisoara to provide exceptional customer service for vehicle servicing. Responsibilities include managing customer communication across digital and physical platforms, scheduling appointments, providing product education, and supporting the workshop team. The ideal candidate is passionate about Tesla's mission, possesses strong communication and problem-solving skills, and is comfortable with technology. They will act as a Tesla brand ambassador, ensuring seamless and efficient service experiences for customers. This role involves coordinating repairs, managing data, and supporting invoicing processes.

Must have:

Excellent customer service skills
Strong communication (English & Romanian)
Proficient in using technology & systems
Passionate about Tesla's mission
Problem-solving and solution-oriented
Automotive repair knowledge

Perks:

Career development and training
Competitive salary and benefits
Tesla stock options or cash award
Positive work atmosphere
Innovative projects and technologies

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

communication

problem-solving

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As an Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

We Offer:

Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training, and development opportunities (e.g., high-voltage training, management training)

Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the forefront

Innovative Projects and Technologies: You have the chance to work on groundbreaking projects and technologies that shape the future of the automotive industry and sustainable energy.

Benefits and Perks: You can expect a competitive salary and benefits package, which includes Tesla stock options or a cash award.

Engaged Team and Positive Work Atmosphere: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy.

What You’ll Do

Provide Customer service: Provide the highest level of customer service throughout ownership experience across physical and digital platforms
Tesla Ambassador: Confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language
Support: Pull vehicle logs, accurately recording repair orders, interactions and data into our systems, supporting with invoicing and payment
Customer Service: Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly

What You’ll Bring

Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others
Adaptable: Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
Good communicator: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Solution-oriented: Possess an understanding of automotive techniques related to repair and servicing of vehicles
Digitally savvy: ability to adopt and adapt quickly to new technology and systems
Language skills: Able to communicate, read, and write effectively in the English language and Romanian
Eligible: You have a valid driver's license