Service Manager

4 Months ago • 3 Years + • Operations

Job Summary

Job Description

As Service Manager, you'll lead the store's Service Center, managing workflow, staffing, and KPIs. You'll be the primary service advisor, integrating sales and service, ensuring customer satisfaction. Responsibilities include training the team, recommending services, managing costs, organizing service orders, maintaining a clean department, and ensuring efficient bike builds and deliveries. Strong communication and leadership skills are crucial, with over 50% of work orders written by you. This role requires anticipating shop needs to support both service and sales teams. The ideal candidate is highly motivated, a great communicator, and able to develop employees while improving efficiency.
Must have:
  • 3+ years bicycle service experience
  • Excellent communication & leadership skills
  • Customer service focus
  • Proactive problem-solving
  • Team development & motivation
  • Efficiency and organization
Perks:
  • Flexible and fun company culture
  • Competitive healthcare
  • Flexible Spending Accounts (FSA)
  • Life insurance
  • Competitive vacation package
  • 401(k) with match
  • ESOP
  • Maternity leave
  • Paid holidays
  • Tuition reimbursement
  • Employee discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Corte Madera


Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop’s needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $21.00 - $28.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

Luxoft - Java Expert Software Developer

Luxoft

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
5 Months ago
A Thinking Ape - Software Engineer Co-op (May-Aug 2025)

A Thinking Ape

Vancouver, British Columbia, Canada (Remote)
3 Months ago
Google - Senior Software Engineer, Machine Learning, Google Cloud Compute

Google

Sunnyvale, California, United States (On-Site)
5 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud Security and Privacy

Google

Sunnyvale, California, United States (On-Site)
5 Months ago
Keywords Studios (Player Support) - IT Executive

Keywords Studios (Player Support)

Gurugram, Haryana, India (On-Site)
6 Months ago
Voodoo - Venture Strategy Intern

Voodoo

Paris, Île-de-France, France (On-Site)
2 Months ago
PlayStation Global - Knowledge Management Specialist

PlayStation Global

United States (Remote)
2 Months ago
PhonePe - Associate Manager, Business Operations (Payments) UPI

PhonePe

Bengaluru, Karnataka, India (On-Site)
5 Months ago
The Walt Disney Company - Ad Platform Technical Operations Solutions Engineer

The Walt Disney Company

New York, New York, United States (On-Site)
3 Months ago
Zoox - Senior Manager, L3 Vehicle Operations

Zoox

Foster City, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Playtech - Senior Java Developer

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
3 Months ago
Microsoft - Research Intern - Gray Systems Lab

Microsoft

Redmond, Washington, United States (On-Site)
3 Months ago
Google - Senior Software Engineer, Benchmarks

Google

(On-Site)
5 Months ago
Conduent - Lead C++ Developer

Conduent

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Aera Technology - Sr. Software Engineer Back End

Aera Technology

Cluj-Napoca, Cluj County, Romania (Hybrid)
6 Months ago
WebMD - Trainee Software Engineer

WebMD

Navi Mumbai, Maharashtra, India (On-Site)
2 Months ago
Coursera - Staff Software Engineer

Coursera

Canada (Remote)
2 Months ago
Velotio Technologies - AI/ML Engineer

Velotio Technologies

India (Remote)
2 Months ago
The Walt Disney Company - Lead Software Engineer

The Walt Disney Company

Seattle, Washington, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Corte Madera, California, United States

Payactiv - Software Engineer

Payactiv

Milpitas, California, United States (Hybrid)
6 Months ago
Duolingo - Learning Designer, Math

Duolingo

New York, New York, United States (On-Site)
6 Months ago
ByteDance - Technical Project Manager (Multiple Positions)

ByteDance

Seattle, Washington, United States (On-Site)
4 Months ago
Onward Search - User Interface Software Engineer

Onward Search

New York, New York, United States (Remote)
2 Months ago
Sphere Entertainment Co - Sphere Guest Services Summer 2025 Student Associate Program (Las Vegas)

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
5 Months ago
CharacterAI - Staff Data Infrastructure Engineer

CharacterAI

Menlo Park, California, United States (On-Site)
2 Months ago
Aristocrat Gaming - Refurbish Product Manager, PLCM

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
2 Months ago
DraftKings - Internal Audit Senior Manager, Financial Controls Assurance

DraftKings

Boston, Massachusetts, United States (On-Site)
3 Months ago
Fluence - Sales Engineer/Senior Sales Engineer - Battery Energy Storage

Fluence

Houston, Texas, United States (Hybrid)
6 Months ago
Google - Software Engineer III, Machine Learning, Google Ads

Google

Los Angeles, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Senior Operations Coordinator, Sales and Service

Tesla

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
Next Level Business Services - SCSM Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
Token Metrics - Crypto Operations Manager

Token Metrics

Manila, Metro Manila, Philippines (Remote)
6 Months ago
Canva - Revenue Operations Manager

Canva

Seattle, Washington, United States (Remote)
2 Months ago
LeoVegas - Outbound Specialist Dutch Speaking

LeoVegas

Doetinchem, Gelderland, Netherlands (On-Site)
6 Months ago
Mattel  Inc  - American Girl Assistant Operations/Merchandising Manager

Mattel Inc

Texas, United States (On-Site)
3 Months ago
Keywords Studios (Player Support) - Player Engagement - Operations Manager

Keywords Studios (Player Support)

Mandaluyong, Metro Manila, Philippines (Hybrid)
4 Months ago
Thumbtack - Program Manager, Trust and Safety (for pooling)

Thumbtack

Philippines (Remote)
4 Months ago
Onward Search - Streaming Coordinator

Onward Search

Los Angeles, California, United States (On-Site)
2 Months ago
Keywords Studios (Player Support) - Regional Service Delivery Manager

Keywords Studios (Player Support)

Katowice, Silesian Voivodeship, Poland (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Edgewater, New Jersey, United States (On-Site)

Taichung City, Taiwan (On-Site)

United States (Remote)

Haryana, India (On-Site)

Waterloo, Wisconsin, United States (Hybrid)

Louisiana, United States (On-Site)

Summit, New Jersey, United States (On-Site)

Highlands Ranch, Colorado, United States (On-Site)

Madison, Wisconsin, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug