Service Manager
Job Summary
Job Description
Tesla is seeking a Service Manager in Luxembourg to lead and inspire a team, delivering exceptional customer service experiences. Responsibilities include team development, daily operations management, ensuring customer and employee needs are met, and exceeding service targets. The ideal candidate will be a strong leader with a proven track record in service-focused technical environments, possess operational and strategic leadership skills, excel in change management, and demonstrate strong communication abilities. Fluency in English and French is required, with additional languages a plus. The role necessitates financial accountability, optimizing service center operations, and contributing to the development of future service solutions.
Must have:
- Strong leadership in service environments
- Team management and development
- Operational excellence and strategic thinking
- Customer experience focus
- Financial accountability
- Fluent in English & French
Good to have:
- Automotive industry experience
- German or Dutch language skills
1 skill required
Job Details
What to ExpectWhat You’ll Bring
At Tesla, our Service Managers are the front-line leaders of our Service operation in Luxembourg.
In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.
We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.
To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
What You’ll DoIn this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.
We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.
To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
- Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
- Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
- Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
- Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
- Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
- Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
- Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
- Support in the development of future solutions – ideate, share and develop future proof solutions to improve service
- A strong people leader, with proven background managing teams in a service-focused technical environment. You engage, energize, and promote an inclusive team environment.
- Knowledgeable – you have the ability and drive to quickly develop a good understanding of set processes and workflows. Automotive industry experience is a bonus.
- Operational and strategic in your leadership, while always remaining hands-on.
- Experienced within change management, with the proven ability to lead and engage people through and beyond change
- Ability to communicate effectively and respectfully. Fluent in English & French. Any other language such as German or Dutch is a plus.
- Required to hold a valid Driver’s license
- Eligible: to work in Luxembourg
- The position involves travel within the country
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