Service Network Compliance Manager

7 Months ago • All levels

Operations

Job Description

The Service Network Compliance Manager at Tesla in Turkey will ensure all external Tesla Approved Quick Service locations meet audit and compliance standards. Responsibilities include conducting audits (physical and remote), analyzing repairs to verify procedures and flat rates, reviewing estimates for cost reduction opportunities, identifying operational efficiencies, managing tasks via collaboration software, collaborating cross-functionally on projects, working with EHS and Infrastructure teams on location compliance and legislation adherence, and performing other related duties as assigned. The ideal candidate possesses extensive European service workshop experience, audit management skills, strong communication (Turkish and English), technical program/project management or audit experience, and the ability to manage multiple priorities and large teams across time zones.

Must Have:

Extensive service workshop experience in Europe
Audit management experience
Excellent communication (Turkish & English)
Technical program/project management skills
Ability to manage conflicting priorities

Perks:

Dynamic and fast-paced environment
Innovative technology and tools
Ongoing training and development
Competitive compensation and benefits
Safe, clean, and fun workplace

Add these skills to join the top 1% applicants for this job

confluence

jira

communication

What to Expect

As a Service Network Compliance Manager, you will play a vital role within the Tesla Service network. In this position, you will be part of the Turkiye Service team, significantly impacting Tesla’s Service operation and development. You will be responsible for ensuring all external Tesla Approved Quick Service locations adhere to our audit and compliance standards.

This position requires someone that is flexible, has strong stakeholder management, proven track record of problem solving, with a high level of Service or After Sales experience.

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
The chance to work with innovative technology, advanced tools and software.
Ongoing training and development to help you grow your skills and career.
A competitive compensation and benefits package.
A safe, clean and fun workplace.

What You’ll Do

Support communications, completion, and coordination of audits on the Tesla Quick Service Network
Perform physical audits where a reputable 3rd party auditor is not available
Analyse completed repairs to verify correct repair procedures and flat rate times are followed
Review estimates to identify opportunities to reduce costs and drive efficiency
Identify opportunities for operational efficiency. This includes standardizing processes/procedures, improve resource management, and training improvements
Manage tasks and information flow using collaboration software (such as Jira, Confluence, and custom databases)
Collaborate cross-functionally on multiple projects simultaneously in a fast-paced, dynamic team environment
Work closely with EHS and Infrastructure teams to certify location compliance across Turkiye , also ensuring legislation changes are acted upon when related to processes
Perform other related duties as assigned

What You’ll Bring

Extensive service workshop experience within Europe. Audit management is a plus
Experience in technical program or project management or audit related functions
Excellent communication skills, both verbal and written in Turkish and English
Proven experience coordinating between technical and non-technical team members effectively
Works well under pressure and can manage conflicting priorities
Ability to work cross-functionally and manage large teams across multiple time zones
Proficient knowledge in technical service literature
Able to communicate, read, and write effectively in English and Turkish language.
Ability to travel frequently