Service Preparation Parts Specialist

As Service Preparation Parts Specialist, you will be a key contributor to our Service Preparation Team. 

This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

You will play a critical role in the Service Preparation Team by ensuring we have the parts needed in time for a customer’s appointment. In this position, you will have the opportunity to develop your knowledge and offer fundamental support to both our customers and Service Team in our mission to accelerate the world’s transition to sustainable energy.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.

• Deliver excellent customer experience during Service Preparation process by ensuring all parts are available in time for the appointment
• Ensure customer are kept up to date should their appointment be delayed due to parts availability
• Monitor parts risk cases and escalate to relevant stakeholders to ensure quick resolution.
• Communicate any parts updates to the team 
• Support with the end-to-end preparation of service requests when required. 
• Deliver clear and concise written and spoken communication to customers throughout the Service Preparation process
• Coach other members of the team on parts preparation standards and best practices