Job Description
Tesla Motors seeks an Assistant Service Manager/Service Manager to provide exceptional customer service and technical support. Responsibilities include communicating maintenance/repair needs, assisting in managing the service operation, providing technical support, and driving continuous improvement in customer experience, team performance, and financial results. The role demands strong leadership, communication, problem-solving, and financial acumen. Success requires exceeding customer expectations, mentoring team members, championing safety and efficiency, and achieving operational and financial goals. A deep understanding of Tesla products and service processes is crucial.
Must Have:
- Excellent communication skills
- Technical acumen
- Customer focus
- Leadership skills
- Problem-solving abilities
- Financial understanding
- Team management
- Operational excellence
What to ExpectWhat You’ll Do
Tesla Motors is looking for an“Assistant Service Manager/ Service Manager” to work on one of the most progressive vehicles in the world.
This position is customer facing, so personality and technical ability go hand in hand. Excellent Oral and Written communication required. If you are interested in driving a positive customer experience, we are interested in speaking with you.
We are looking for self-motivated team players with a positive attitude!
We seek individuals who value customer satisfaction.
The Assistant Service Manager will provide communication to our customers on maintenance and repair needs that are identified during service. He / She will assist the local service manager in managing the Local Service Operation as well as providing active technical support in the store. It is a hands-on management role.
Our Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
- Customer focused:
Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers.
You will actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
- People:
Our Service Managers lead by example. We expect you to put your team’s success before your own, and actively involve yourself in your team members’ growth and development.
Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
We will look to you to build a team of top talent and mentor the next generation of Tesla leaders.
Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
-Operational excellence:
As a Service Manager, you must understand and own every aspect of your service center’s performance.
You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.
We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
-Financials: Service
Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable.
Our Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.
What You’ll BringOur Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
- Customer focused:
Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers.
You will actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
- People:
Our Service Managers lead by example. We expect you to put your team’s success before your own, and actively involve yourself in your team members’ growth and development.
Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
We will look to you to build a team of top talent and mentor the next generation of Tesla leaders.
Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
-Operational excellence:
As a Service Manager, you must understand and own every aspect of your service center’s performance.
You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.
We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
-Financials: Service
Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable.
Our Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.
Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
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