Services Contract Manager

Are you looking to join a team that believes success is achieved by bringing together a diverse group of people and fostering an environment where everyone can be their authentic self?  Do you want to join a team that prioritizes understanding each other’s lived experiences because it’s an important foundation for teamwork and growth?  How about leadership that spends more time helping you develop the way you think about business than inspecting metrics?  If that sounds like an environment where you can do your best work and build a successful career, please reach out to talk about joining our team as a Services Contract Manager.    

A Services Contract Manager is responsible for approving and negotiating non-standard contractual terms in a way that balances business needs, opportunities, and risks, all with the goal of meeting both Microsoft and customer strategic objectives.  Services Contracts Managers drive a healthy business for internal and external customers, support transactional excellence, and ensure Microsoft assets are protected, all while driving adherence to Services guidelines and policies.  This role supports the Public Sector Services sales organization by owning the review, negotiation, and approval of non-standard contract terms and documents.

You will be successful in this role if you possess sound business judgment, critical thinking, and problem-solving skills, the capability to build relationships cross-functionally, are detail-oriented, and demonstrate the flexibility needed to navigate ambiguity in a collaborative environment.  It’s critical to know how to prioritize for high impact and drive multiple initiatives to conclusion in a timely manner; proactively seek knowledge and embrace technology and be self-motivated and dedicated to assisting others learn and be successful. Another bonus is to possess a good sense of humor with the ability to adapt to a dynamic and exciting environment! 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience

Preferred Qualifications 

• Software/Cloud services industry, consulting, and support experience preferred.
• Applicable experience in software licensing, services and sales.
• Demonstrated decision-making and problem-solving skills in a cross-functional environment.
• Excellent interpersonal, verbal, oral and written communication ability, adaptable to engagements with all levels of an organization.
• Proven complex negotiation skills.
• Attention to workflows and deadlines.
• Thoughtful risk-taking, with a demonstrated growth mindset and curiosity to learn independently.

Other Requirements:

Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 18, 2025.

• Make empowered decisions on customer agreements, exercising sound business judgment. 
• Negotiate services contract terms and conditions to close deals.
• Collaborate with sales, legal, finance, and other business groups to design winning offers and deal constructs.
• Own the review, negotiation and approval of non-standard contract terms and non-standard contract documents.
• Drive business adherence to Services guidelines and policies.
• Ensure negotiation strategies for services adhere to established principles and standards and help adapt those principles to the evolving technology marketplace.
• Share best practices and coach sales teams to improve Microsoft’s deal-making capabilities and accelerate deal timelines. 
• Other
• Embody our culture and values

Other 

Embody our and