Shift Lead - Fraud, Risk & Payments Analyst

6 Months ago • 4 Years + • Operations

Job Summary

Job Description

The Shift Lead - Fraud, Risk & Payments Analyst oversees daily shift operations, leading junior and senior analysts. Responsibilities include ensuring efficient task completion, accurate case handling, adherence to industry standards, and serving as the first point of contact for shift queries. The role involves resolving escalated cases, fostering a collaborative environment, bridging the team and management, reviewing risk rules, preparing reports, handling complex cases, mentoring team members, and conducting training sessions. The ideal candidate will have at least 4 years of experience in fraud, risk, or payments, with prior leadership experience preferred.
Must have:
  • 4+ years in fraud, risk, or payments
  • Leadership/supervisory experience
  • Manage shift operations and team workflow
  • Handle escalated cases and complex issues
  • Prepare reports and analyze data
  • Mentor and train team members

Job Details

Aristocrat Interactive is currently looking for a Shift Lead- Fraud, Risk & Payments Analyst

What You'll Do

The Shift Leader is responsible for overseeing daily shift operations, leading both Junior and Fraud, Risk & Payments Analysts. This position ensures that all shift tasks are completed efficiently, cases are handled accurately, and fraud detection and payment processes are adhered to industry standards. The Shift Leader serves as the first point of contact for shift-related queries, resolves escalated cases, and fosters a collaborative environment within the team. The Shift leader is to act as a bridge between the team and team management.

What We're Looking For

  • At least 4 years in a fraud, risk, or payments role, with prior leadership or supervisory experience preferred.
  • Lead and supervise both junior and senior team members during assigned shifts, ensuring all team members meet daily objectives.
  • Monitor the team’s workflow, assign cases as needed, and ensure tasks are handled in line with company policies.
  • Manage shift handovers to provide continuity, brief incoming teams on critical issues, and prepare detailed handover notes.
  • Review and refine risk rules, thresholds, and system configurations to optimize the balance between fraud prevention and user experience.
  • Prepare and present fraud, risk, and payments reports for management, highlighting trends, KPIs, high-profile cases, quality and assurance, and potential areas of concern.
  • Oversee fraud, risk, and payments cases, ensuring accurate and timely case resolutions in line with operational standards.
  • Handle escalated cases from junior and analysts, making decisions on complex cases or escalating them to senior management as needed.
  • Assist analysts with complex or high-risk cases, providing guidance and support as required.
  • Mentor and train new team members, helping them understand shift procedures, systems, and policies.
  • Conduct refresher training sessions and coordinate with management to address skill gaps or new process requirements.
  • Support continuous learning by encouraging team members to stay updated on industry trends, tools, and best practices.
  • Any other Fraud/Risk/Payment related duties

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB). 

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

Travel Expectations

None

Similar Jobs

Trek - Assistant Store Manager

Trek

Broomfield, Colorado, United States (On-Site)
6 Months ago
Microsoft - Senior Critical Infrastructure Platform Services Manager

Microsoft

Dublin, County Dublin, Ireland (Remote)
5 Months ago
Garena - Senior Associate - Strategic Operations (User Research)

Garena

Bengaluru, Karnataka, India (On-Site)
8 Months ago
GoTo Group - Area Operations Staff (Semarang)

GoTo Group

Semarang, Central Java, Indonesia (On-Site)
7 Months ago
PhonePe - Senior Risk Investigator- Merchant

PhonePe

Bengaluru, Karnataka, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Sliema, Malta

Aristocrat Gaming - Digital Retention Specialist (Portugese Speaking)

Aristocrat Gaming

Sliema, Malta (Hybrid)
8 Months ago
Relax Gaming  - Junior Marketing Manager

Relax Gaming

Sliema, Malta (Hybrid)
9 Months ago
LeoVegas - Technical Compliance Analyst

LeoVegas

Sliema, Malta (On-Site)
8 Months ago
Push Gaming - Accountant

Push Gaming

Malta (On-Site)
7 Months ago
PwC - Client Relationship Associate (Mandarin Speaker)

PwC

Qormi, Malta (On-Site)
9 Months ago
ComeOn Group - Scandinavian Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
5 Months ago
LeoVegas - Outbound Specialist Dutch Speaking

LeoVegas

Sliema, Malta (On-Site)
8 Months ago
Evolution - Technical Compliance Team Lead (Products)

Evolution

St. Julian's, Malta (On-Site)
1 Year ago
ARHS - Senior Project Management Specialist

ARHS

Valletta, Malta (On-Site)
8 Months ago
PwC - Senior D365 Finance & Operations Developer

PwC

Qormi, Malta (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Oil and Gas Job Search  - Sr. Pipeline Engineer - TSI

Oil and Gas Job Search

Pune, Maharashtra, India (Hybrid)
9 Months ago
Magic Leap - Factory Test Engineering Services Partner

Magic Leap

Plantation, Florida, United States (On-Site)
7 Months ago
Luxoft - Head of Performance Management (Oracle and Avaloq)

Luxoft

Zürich, Zurich, Switzerland (On-Site)
6 Months ago
Dream Sports - Senior Security Engineer - Security Operations

Dream Sports

Mumbai, Maharashtra, India (On-Site)
8 Months ago
The Walt Disney Company - Food & Beverage Operations Director

The Walt Disney Company

Hong Kong (On-Site)
7 Months ago
Crunchyroll - Senior Customer Experience Manager (Contract)

Crunchyroll

São Paulo, State Of São Paulo, Brazil (On-Site)
7 Months ago
Tesla - Technical Support Tier 2 Specialist III

Tesla

Victoria, Australia (On-Site)
5 Months ago
Rank group - General Manager

Rank group

Morden, England, United Kingdom (On-Site)
7 Months ago
Corsair - Partnerships Operations Intern - CORSAIR

Corsair

(Remote)
5 Months ago
Citi - COB & CM Intmd Analyst

Citi

Chennai, Tamil Nadu, India (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

Gurugram, Haryana, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Gurugram, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Atlantic City, New Jersey, United States (Remote)

View All Jobs

Get notified when new jobs are added by Aristocrat

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug