Specialist, Learning & Development and Quality Assurance (Fraud Risk)
Job Summary
Job Description
The Learning & Development and Quality Assurance specialist is responsible for designing and implementing training programs for employees. They will also perform quality control tasks and ensure the effectiveness of training through evaluation and continuous improvement. The role involves working with department leaders and subject matter experts to identify training needs, manage training programs, and conduct audits. The specialist must thrive in a fast-paced, collaborative environment and prioritize tasks effectively.
Must have:
- 2-4 years experience in Training and Quality Assurance.
- Experience with Learning Management Systems.
- Fluent in English, speaking and writing.
- Excellent communication and interpersonal skills.
- Ability to multitask and work within timelines.
Perks:
- Competitive remuneration package.
- Weekly work meal allowance
- Transport allowance
- Training & wellness benefits per annum.
- Health & dental coverage
- Excellent prospects for growth and promotion.
- Employee engagement, recognition and appreciation program.
- Multinational working environment.
4 skills required
Job Details
Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity:
The Learning & Development and Quality Assurance specialist (LDQA) is responsible for designing, developing, and implementing effective training programs and materials for employees within an organization. The successful candidate needs to carry out routine quality control tasks, and also be responsible for ensuring the quality and effectiveness of the training programs through evaluation, assessment, and continuous improvement.
The successful candidate will work closely with department leaders and subject matter experts to identify training needs, design training programs, manage the delivery of training programs and conduct audits of cases performed by operations teams to ensure accuracy, consistency, and adherence to established standards. At your core, you will thrive in a fast-paced, collaborative, result-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.
What You’ll Be Doing:
- Develop and maintain training content and quality nuances for global business services teams.
- Collaborate with internal and external stakeholders for training-need-analysis (TnA) exercise, ongoing training recommendations based on product/process knowledge test (PKT) results.
- Point of contact (POC) and trusted partner for internal stakeholders on training progress reports and interventions including training and development activities planning, attendance, results of tests and assessments, and retraining requirements.
- Introduce and present training and development programs using various forms and formats including group discussions, lectures, simulations, and videos.
- Conduct daily audits based on the group target assignment as per the quality assurance parameters.
- Close any training and knowledge gaps with internal teams (Learning & Development, Quality Assurance and Content) as well as stakeholders through calibration to drive positive value and impact to the organization.
- Initiate and lead continuous process improvement by analyzing performance reports to identify trends and patterns that may interfere with achieving goals and communicating with the necessary team, i.e OpEx, Ops Team, etc. for further action.
- Assist QA manager on any assignments or projects to improve the overall service quality and review accuracy of the team eg. create and communicate best practice/quality information/infographic to the Global Operation team.
What We Look For In You:
- Minimum 2 to 4 years experience in Training and Quality Assurance role preferably in Customer Service or Fraud Risk Operations.
- Experience with learning management systems (LMS) and e-learning development tools.
- Able to communicate fluently (speaking and writing) in English.
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
- Independent and able to multitask, able to work within timelines.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
- Hybrid work environment available as part of our flexible working approach
Why Join Us?
- Competitive remuneration package (Base salary + KPI allowance)
- Weekly work meal allowance
- Transport allowance
- Training & wellness benefits per annum
- Health & dental coverage
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
- Hybrid work environment available as part of our flexible working approach.
#LI-HYBRID #LI-JC3
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