Specialist, Tools & Technology (Mandarin Speaker)

Who We Are:

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

What You'll Be Doing:

• Responsible for technical support in the customer service center, including the maintenance and management of phone systems, email systems, online chat tools & etc.
• Resolve technical issues encountered by customer service during the use of products or services.
• Assist the customer service team in improving service quality and efficiency, such as by introducing new technical tools or improving existing processes.
• Research and evaluate new technologies to determine their suitability for use in the customer service center.
• Regularly maintain and update systems to ensure their proper functioning.
• Prepare and maintain technical support documentation for other staff to understand and use.

What We Look For in You: 

1. Has at least 1.5 years of customer service or technical support experience, with experience of working in customer service center is preferred.
2. Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts (preferably with experience working internationally).
3. Familiar with using and managing customer service tools such as phone systems, email systems, online chat tools & etc.
4. Possesses strong problem-solving skills, able to quickly and effectively address customer technical issues.
5. With good stress tolerance and adaptability.
6. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations