Supervisor, Marketing Operations - LATAM

BUILD SOMETHING BIGGER THAN YOURSELF 

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

How you will contribute to our magical experience? 

In this role, you will leverage your expertise in end-to-end messaging channel solutions to lead and enhance marketing strategies. You will oversee the entire process, from solution design and development to deployment and performance evaluation. Your position is critical in ensuring a high-quality user experience through a robust quality assurance framework and by providing leadership in intra-team feedback. Additionally, you will play a key role in driving improvements in user engagement by optimizing messaging for specific cohorts to ensure greater relevance and impact.

The Supervisor Marketing Operations will be responsible for:

• Engages marketers in refinement sessions to clarify strategy requirements to finalize intake.
• Builds messaging solution and conducts self-quality assurance testing.
• Conducts peer-review quality assurance for Marketing Operations counterparts to enable a deployment ready status.
• Actively monitors solution deployment for a limited period to readily identify potential bugs to remediate or mitigate.
• Utilizes business intelligence reporting or direct analytical queries to determine the business impact of the solution, and then utilizes that insight in go-forward refinement sessions or team reporting.

What we need from you to be part of this story:

• 4+ years of experience in marketing operations, analytics, or a related fields.
• CRM platform experience (such as Braze, Salesforce Marketing Cloud, or similar). 
• Understanding of messaging best practices (email, push, in-app).
• Advanced level of English (required).
• SQL knowledge (is a plus).
• High attention to detail and a focus on quality, with the ability to spot potential bugs.
• Superb writing skills for documentation, solution design, and insights reporting.
• Effective communication skills for working with globally diverse teams.
• Curious and analytical mindset, with a strong desire to learn and grow professionally.
• Ability to be on-call during business-critical launches.

Additional Information:

At Disney, we believe it takes great people to create the memorable experiences, products and services our consumers know and love. We are a team of storytellers and hire under equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability and gender identity. We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive. At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.

“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Walt Disney