Support Engineer

About Us

At Tavus, we're building the human layer of AI. Our mission is to make human-AI interaction as natural as face-to-face interaction, enabling the human touch where it has been previously unscalable. We achieve this through pioneering research in multi-modal AI models for human perception and understanding, combined with state-of-the-art human avatar rendering and communication models. Our models power everything from text-to-video AI avatars to real-time conversational video experiences across industries like healthcare, recruiting, sales, education, and more. By enabling AI to see, hear, and communicate with human-like authenticity, we're creating the foundation for the next generation of AI employees, assistants, and companions.

We're a Series A company backed by top investors, including Sequoia, Y Combinator, and Scale VC. Join us in driving the future of human-AI interaction. Check it out for yourself 😎

The Role

Tavus is looking for a Support Engineer to become the first line of technical defense for our customers. This is a hybrid role between customer-facing support and backend debugging, and it’s ideal for someone who loves solving tricky problems, helping users, and digging deep into APIs and logs to find answers. You’ll also play a key role in building internal systems, partnering closely with product and engineering to spot patterns, solve root issues, and make the whole experience smoother for both our users and our team.

You’ll work closely with engineering, product, and GTM to ensure our customers succeed with Tavus - and to make our platform better with every interaction.

Your Mission 🚀

• Own the full self serve funnel + assist with enterprise clients
  

• Investigate bugs, edge cases, and system behavior across the stack (frontend/backend/infrastructure)
  

• Write internal tools, scripts, or dashboards to streamline support
  

• Collaborate with engineering on bug fixes, escalations, and debugging
  

• Partner with GTM to support onboarding, integration, and troubleshooting
  

• Maintain documentation and build a knowledge base of common issues & solutions

Requirements

• 2-4 years in a technical support, solutions engineering, or SWE role
  

• Strong proficiency in Python and ability to read/understand API logs
  

• Excellent communication skills - you can talk to both engineers and customers with ease
  

• Comfortable working independently and owning customer issues from start to resolution
  

• A bias for action and a love for getting to the root cause

Bonus if you have:

• Experience with dev tools, APIs, or AI/ML products
  

• Familiar with RESTful APIs, logging/debugging tools, and error tracing
  

• Built or contributed to internal tools or automation for support
  

• Experience at an early-stage company or startup
  

• Played Portal 1 and 2 - or willing to as part of onboarding 😄

Benefits

When you join Tavus, you’re joining a family. Our work is driven by our team, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare and gear stipends, as well as, of course, plenty of fun! At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and be with a team you love.

To learn more about our team culture, and benefits, check out our hiring page!

Tavus is growing fast, and we’d like you to grow with us! Are you excited to get your hands dirty? Drop your resume and we’ll be in touch!